FORVIA
Overview
Forvia, a leading global technology company in the automotive industry, is seeking a skilled IT Technician to join our team at our Columbus Indiana Research and Development center. In this dynamic role, you'll play a critical part in supporting the daily operations of our local IT infrastructure, applications, network systems, and hardware, directly contributing to the efficiency and success of the plant.
Responsibilities
- User Support: Provide responsive support for plant users, ensuring effective solutions for IT-related issues; manage desktop/laptop setups, distribution, and ongoing support; address and resolve user issues through the Help Desk system.
- Plant Process Support: Troubleshoot and support network issues, specifically with manufacturing execution systems and shopfloor technology; perform Level 1 troubleshooting of production systems, escalating to higher-level support when necessary.
- IT Infrastructure Support: Administer and manage IT infrastructure and hardware, including server disk space, OS patching, Windows server management; execute server and hardware troubleshooting, and ensure backup systems are working properly; troubleshoot and manage LAN/Wireless network connectivity, including Cisco switches and wireless systems; ensure the continued functionality and failover of shopfloor systems on a periodic basis.
- Additional Responsibilities: Collaborate with plant leadership and management teams to stay aligned on IT needs and priorities; monitor and manage the local IT budget; assist in maintaining IT KPIs for the site and provide knowledge transfer to other IT team members; attend and contribute to daily plant management meetings; perform other duties as assigned by plant leadership and IT regional management.
Qualifications
Education/Experience:
- Associate’s or Bachelor’s degree in Information Technology, relevant certifications, or a minimum of 5 years of relevant experience.
Technical Skills:
- Experience in Cisco network troubleshooting and installation.
- Proficiency with Microsoft Operating Systems (Windows Server 2019 and above) and Office 365.
- Familiarity with VMWare and Lenovo network servers.
- Experience with Cisco wireless networking is preferred.
- Strong troubleshooting skills and the ability to escalate issues appropriately.
Communication & Interpersonal Skills:
- Strong customer service skills and the ability to communicate effectively with diverse plant personnel.
- Previous experience in customer service, ideally in an IT-related role.
- Ability to adapt communication style to interact with different teams and individuals.
Why Join FORVIA
- Seniority level: Associate
- Employment type: Full-time
- Job function: Information Technology
- Industries: Motor Vehicle Manufacturing