IT Support Analyst Job at Caterpillar Inc. in Spokane

Overview

IT Support Analyst role at Caterpillar Inc. This position is located in Spokane, Washington and supports facility IT within the Distribution Center operations. Collaboration with Production Managers, Supervisors, and various teams to support current and future automated equipment is essential.

Job Duties

• Perform periodic maintenance on printers and warehouse-based equipment
• Provide first level IT support on field equipment per issued local IT tickets
• Support the IT Asset Manager by providing onsite tracking and audits of all distributed IT equipment
• Utilize and update the IT system for job tracking and monitoring
• Provide support for around 1000 pieces of IT equipment, including Networking, radio equipment, PCs, RF devices, and printers
• Ensure facility communication monitors are updated
• Provide support and/or participate in 6 Sigma Projects and RIWs at local and network levels
• Build and image PC and RF equipment per Caterpillar specifications based on new equipment issues or the IT replacement program
• Design, script, test, and debug platforms of varying degrees of complexity
• Work independently to evaluate recommended hardware or systems changes and their potential impact
• Be knowledgeable of and qualified to perform most infrastructure changes without close management
• Improve deployment and support processes

Required Qualifications

• Candidates will be trained on Caterpillar IT policies and procedures; however, the applicant should have an understanding of computing hardware and software environments, system integration processes, system administration processes, and networking
• Ability to work independently
• Ability to troubleshoot problems and identify solutions
• Ability to multi-task while maintaining high levels of customer satisfaction
• Professional communication skills
• Proficiency in Microsoft applications (Excel, Word, PowerPoint)
• Ability to work at elevated heights (up to 40 feet with proper safety PPE)

Highly Desired Qualifications

• A relevant IT degree or equivalent experience (pursuing further IT education considered)
• Programming/Development experience
• Certifications such as A+, Network+, Security+, PowerBI and/or Microsoft Certifications
• Earned or currently pursuing IT-related degree
• Knowledge of infrastructure components

Additional Information

• First Shift: Monday-Friday, 6:00am-2:30pm
• Pay range: $22.90/hour - $29.60/hour
• Pre-employment screenings: Background, Drug, and Post-Offer Medical Questionnaire
• Visa Sponsorship is not available

Benefits

• Medical, dental, and vision benefits*
• Paid time off plan (Vacation, Holidays, Volunteer, etc.)*
• 401(k) savings plans*
• Health Savings Account (HSA)*
• Flexible Spending Accounts (FSAs)*
• Employee Assistance Program*
• Voluntary Benefits and Employee Discounts*
• Career Development*
• Incentive bonus*
• Disability benefits
• Life Insurance
• Parental leave
• Adoption benefits
• Tuition Reimbursement
• Benefits apply to certain employees

Posting Dates

September 3, 2025 - September 10, 2025

All eligible candidates must pass the pre-employment screenings before hire. Caterpillar is an Equal Opportunity Employer, including Veterans and Individuals with Disabilities. Qualified applicants of any age are encouraged to apply.

Summary Pay Range: $22.90 - $29.60