IT Support Analyst Job at Caterpillar in Spokane

Overview

Career Area: Business Services

Job Description:

Collaborate with a global team at Caterpillar. We are makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. This is your chance to help us make progress possible around the world for our customers and team members. We are looking for a dynamic, organized self-starter to join our Product Support and Logistics Division as a Systems Support Analyst in Spokane, Washington.

The Product Support and Logistics Division (PSLD) is one of Caterpillar\'s most innovative divisions. PSLD focuses on Aftermarket Parts Distribution of Cat Parts, Integrated Logistics, segment Procurement, and the design and manufacture of Wear Components (Undercarriage and GET) and Maintenance Components (Seals, Tubes & Hardware, Hose & Couplings, Fluids and Filters). We are committed to our customers and continuously seek opportunities to innovate for tomorrow\'s growth. We are one team—creating and delivering world-class components and solutions.

Learn more about the Caterpillar Experience. We are seeking a Systems Support Analyst responsible for facility IT support that impacts Distribution Center operations, with collaboration and detailed communication with various teams as well as Production Managers and Supervisors using current and future automated equipment.

Job Title: Systems Support Analyst – Spokane, WA

Responsibilities

• Perform periodic maintenance on printers and warehouse-based equipment
• Provide first level IT support on field equipment per issued local IT tickets
• Support the IT Asset Manager with onsite tracking and audits of distributed IT equipment
• Utilize and update the IT system for job tracking and monitoring
• Support approximately 1000 pieces of IT equipment, including networking, radio equipment, PCs, RF devices, and printers
• Ensure facility communication monitors are updated
• Provide support for or participate in 6 Sigma Projects and RIWs at local and network levels
• Build and image PC and RF equipment per Caterpillar specifications for new equipment issues or replacement programs
• Design, script, test, and debug platforms of varying complexity
• Work independently to evaluate hardware or system changes and their impact
• Be knowledgeable of and capable to perform most infrastructure changes without close management
• Improve deployment and support processes

Required Qualifications

• Candidates will be trained on Caterpillar IT policies and procedures; however, an understanding of computing hardware and software environments, system integration processes, system administration, and networking is expected
• Ability to work independently
• Strong troubleshooting skills and solution identification
• Ability to multi-task while maintaining high levels of customer satisfaction
• Professional communication
• Proficiency in Microsoft applications (Excel, Word, PowerPoint)
• Ability to work at elevated heights (up to 40 feet with proper safety PPE)

Highly Desired Qualifications

• A relevant degree or equivalent IT experience (candidates pursuing further IT education will be considered)
• Programming/development experience
• Certifications such as A+, Network+, Security+, PowerBI and/or Microsoft
• Degree in IT-related field (earned or pursuing)
• Knowledgeable of infrastructure components

Additional Information

• First Shift: Monday–Friday, 6:00am–2:30pm
• Pay range: $22.90/hour - $29.60/hour
• Pre-employment screenings: Background, Drug, and Post-Offer Medical Questionnaire clearance

Compensation and benefits offered may vary based on factors such as job level, location, knowledge, skills, and experience. Salary is one component of total compensation. Visa sponsorship is not available for this position. Caterpillar is an Equal Opportunity Employer, including Veterans and Individuals with Disabilities. Qualified applicants of any age are encouraged to apply.

Posting Dates: September 3, 2025 - September 10, 2025

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