Tenneco is hiring: IT Site Support in Northville

Overview

Location: Northville, MI

Job Title: IT Site Support

Tenneco is one of the world’s leading designers, manufacturers and marketers of automotive products for original equipment and aftermarket customers. Through our DRiV, Performance Solutions, Clean Air and Powertrain business groups, Tenneco is driving advancements in global mobility by delivering technology solutions for light vehicle, commercial truck, offhighway, industrial, motorsport and the aftermarket. This position is responsible for providing IT Infrastructure support on-site and remotely (second level incident, problem and request management), maintenance (change, asset management and patching) and support project delivery, partnering with Global IT teams and external service providers, utilizing tools and following IT standards and procedures. The position may be based in Northville, MI and reports to the IT Supervisor of the company.

Essential Duties And Responsibilities

• Supports Incident and Request Management submitted through IT Service management system per service level objectives.
• Supports procurement, installation, configuration and support of end-user devices like laptops, desktops, workstations and mobile devices through staging or manual deployment of standard software or applications and phone systems.
• Supports Enterprise IT teams in additional troubleshooting and maintaining server, network (WAN & LAN), monitoring UPS and switches, backup environment and external vendors.
• Responsible for on-site computer room, racks, cabling and data rooms maintenance.
• Supports vendor service management activities and partners with VMO and follows escalation processes.
• Reports issues through service desk tools and follows up with enterprise teams and/or vendors for critical and high issues tracking and escalation until closure.
• Manages and maintains Asset Register through tools and conducts random physical audits.
• Supports Refresh Program, proposes and seeks approvals. Follows Asset Retiring Process.
• Supports planning and setup of new / expansion / renovation of IT infrastructure.
• Maintains and loads backup tapes per backup policy and direction from Global Data Preservation team and supports restoration of data per requests.
• Reports time (efforts), tracks vendor resources time in time reporting tools.
• Manages vendor resources at on-site and remote locations to meet service level objectives.
• Covers all critical IT equipment through annual maintenance contracts, reporting issues with service providers and escalating issues per vendor SLAs.
• Follows Change Management processes and Critical communication processes during outages and changes.
• Participates in Local, Regional and Global team meetings to understand business requirements, team progress and action plans per timelines.
• Supports IT Infrastructure cost for AOP preparation and tracks spending monthly within financial limits.
• Participates in Monthly Service Level reviews and continuous improvement; exercises problem solving (8D) to avoid repeat issues.
• Proactively supports all critical equipment and end-user capacity management issues by archiving or upgrading the infrastructure.
• Provides basic training to new IT users on IT processes and systems usage.
• Supports entitlement processes for end-user access requests.
• Executes patching plan for site equipment and executes the plan.
• Participates and supports audit activities based on Internal Audit requirements.
• Provides executive support including ELT onboarding, ELT AV rooms and meetings, offboarding IT equipment, and supporting executive admins.

Minimum Requirements

• Education: Bachelor’s Degree in Computer Science preferred.
• Experience: Minimum 2 years in an IT operations/service organization within a complex IT infrastructure environment providing on-site and remote support (automotive and/or manufacturing industries a plus).

Skills

• Ability to work independently in a matrix organization.
• Excellent knowledge of installation, configuration, patching and troubleshooting of Windows versions for PCs, Microsoft tools and other client-side software installations.
• Good experience with Dell hardware (desktop, laptop, printers), handheld scanners, barcode printers and plotters.
• Basic knowledge of troubleshooting Windows Server and Cisco switches, access points and routers, APC UPS, LAN and WAN, biometrics devices.
• Optional skills around Active Directory administration, Symantec endpoint encryption, mobile devices support.
• Conceptual thinker, goal oriented and driven to meet project deliverables and deadlines.
• Excellent service desk process knowledge and understanding of service level objectives.
• Ability to learn quickly and adapt to changes.
• Customer-focused, active listening, and empathy.
• Proficiency with MS Project, Visio, Excel, Word and PowerPoint.
• Excellent written and verbal communication skills; ability to interface and influence at multiple organizational levels.
• Strong relationship-building and networking skills; ability to translate technical concepts for non-technical audiences.
• Organized and able to function in a team environment.
• Strong technical, organizational, troubleshooting, problem-solving, budgeting and time management skills.
• Ability to conduct knowledge-sharing sessions with peers on related topics.
• Ability to gather relevant information systematically and analyze complex problems.
• Very good knowledge of 5S.

Equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Information Technology

Industries

• Motor Vehicle Manufacturing

Notes: Referrals and job postings information shown here are not guarantees of employment. This description reflects current responsibilities and requirements for the IT Site Support role at Tenneco in Northville, MI.