AerSale, Inc. is hiring: IT Support Technician in Albuquerque

Join to apply for the IT Support Technician role at AerSale, Inc.

Overview

AerSale is a global leader and market innovator specializing in aviation products and services to meet the growing demand for aftermarket support in global passenger, cargo, and government segments. Featuring complete aircraft nose-to-tail, value-added offerings, including Aircraft & Component Maintenance, Repair and Overhaul Services (MRO), Aircraft & Engine Sales and Leasing, Used Serviceable Material (USM) Sales and Parts Exchange, Flight Equipment Asset Management Services, Internally developed aircraft and component modifications (engineered solutions) designed to enhance aircraft performance and operating economics (e.g. AerSale, AerTrak and AerAware).

Benefits

• Medical Insurance
• 100% Employer Paid Dental, Vision, Life, Short and Long Term Disability Insurance
• 401K with Employer Contribution
• Employee Stock Purchase Plan (ESPP)
• Education Reimbursement (related field)
• Employee Referral Program and Recognition Program
• Paid Holidays and 15 Paid Time-Off Days annually

Job Description

Job Summary: Provide efficient first line of IT support for end-users of the Enterprise.

Responsibilities

• Provide first level support for the IT helpdesk and provide resolutions to end-user issues
• Troubleshoot software and hardware issues to find resolutions
• Properly escalate unresolved issues to the next level of support
• Track, route and redirect issues per established policies and procedures
• Utilize excellent customer service skills to minimize end-user downtime
• Respond to issues in a timely and efficient manner

Qualifications

• Associate degree or equivalent job experience
• 1-3 years of relevant experience or equivalent combination of education and work experience
• Working knowledge of help desk software, remote control and fundamental operations of relevant hardware and other equipment
• Proven working experience in providing help desk support

Abilities And Skills

• Strong Microsoft Office skills along with server, desktop
• Strong interpersonal skills, excellent verbal, and written communication skills
• Troubleshooting computer hardware and software
• Printing (local and remote)
• VPN setup and operation (client and server)
• Outlook/Office 365 Configuration
• Strong understanding in area of Technical Support

Aersale is an Equal Opportunity Employer. The company prohibits discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibits discrimination against all individuals based on their race, color, religion, sex, sexual orientation, general identity, national origin, or for inquiring about, discussing, or disclosing information about compensation. As a Government Contractor Aersale takes affirmative action to employ and advance in employment individuals without regard to disability or veteran status. If you are an Individual with Disability and require any assistance with the application process please contact Human Resources at: Monica.Rivas@aersale.com.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Information Technology

Industries

• Airlines and Aviation

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