IT Support Technician Job at Maas Energy Works, Inc. in Redding

Posted Tuesday, May 20, 2025 at 10:00 AM

Report to: IT Infrastructure Lead

Compensation: Hourly starting range: $19 -25. Commensurate to Skills and Experience.

• Eight & a half paid holidays per year
• Two paid flexible holidays per year.
• ICHRA Health Insurance Reimbursement or Health Insurance Stipend.
• 100% Employer Paid Life Insurance.
• Other benefits accrue over the first 3-24 months, including additional paid vacation, no-cost primary medical care membership, 401k with matching, and quarterly profit share.

Place of Work: Corporate Headquarters - 1730 South Street, Redding, CA, 96001

Company Overview
Maas Energy Works is the leading developer and operator of agricultural waste-to-energy systems in the United States. The Company designs, develops, constructs, and operates biogas renewable energy generation systems, primarily on dairy farms. Our projects include anaerobic digesters, biogas-powered electric generation, and renewable natural gas upgrading.

Position Description
We are seeking a professional and user-facing Support Technician to join our growing IT Infrastructure team at Maas Energy Works. Positioned within the Information Technology department, the IT Infrastructure team plays a key role in the organization by supporting and managing the hardware and systems it depends on. The daily operations of the Support Technician involve troubleshooting tech issues, assisting with permission access, strategizing technology solutions, and generally ensuring the hardware and software is meeting the needs of the company.

Responsibilities

• Install and configure appropriate software and functions according to specifications
• Assist with the maintenance of local networks
• Assist, monitor, and maintain adequate internet connections, software, and hardware for Redding Office.
• Assist Redding office with local IT requests i.e. troubleshooting software and hardware issues (printers, computers, etc.), and on-boarding/off-boarding new/former employees (for IT requests only)
• Provide orientation and guidance to users on how to operate software and equipment
• Organize and schedule upgrades and maintenance without deterring others from completing their work
• Perform troubleshooting to diagnose and resolve problems (repair or replace parts, debugging, antivirus, internet/wireless network, etc.)
• Maintain records/logs of repairs and fixes and maintenance schedule
• Uses industry best practices for cable management
• Identify equipment shortages and place orders
• Utilize project-management software
• Phone system management
• Company Wide software management
• Manage hardware inventory
• Redding security camera maintenance and upkeep
• Manage and monitor security on staff computers
• Track and manage subscriptions for software.

Qualifications & Skills

• Highly flexible, creative problem solver, with a strong ability to multitask
• Developed time management skills
• Ability to use basic power and hand tools
• Organized
• Safety Conscious
• Strong written and verbal communication skills
• Detail oriented
• Punch down and terminate ethernet cable
• Valid driver’s license and a clean driving record
• Must be proficient in English

Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Physical Demands Requirements
Work Environment
This job mainly operates in a professional office environment. The role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.
Physical Demands
This is largely a sedentary role with perhaps some required travel. This would require the ability to enter, travel in, and exit vehicles and airplanes.