IT Support Technician Job at Touro University in New York

IITS Support Technician

IITS support technicians provide both on-premises and remote support for instructional technologies as well as computer labs, libraries, classrooms, and offices.

Responsibilities

• Provides the students, faculty and staff support for computer hardware, software and networking.


• Utilizes the IT Service Management application, ServiceNow, to log, monitor and track customer requests and incidents


• Participates in local and global IITS projects in coordination with Network, Network Security, Server, and other teams


• Helps train faculty on use of computer labs and in use of productivity software.


• Assists students and instructors with use of hardware, software, programming, and network during hybrid classes and during open lab hours.


• Maintains inventory listings of computer lab hardware, software, and supplies.


• Posts times of lab availability and class schedule


• Maintains a professional environment, establish and enforce lab and computing policies and procedures


• Prepares and submits monthly status reports


• Provides technology support to local library staff


• IITS Projects as assigned


• All other duties as requested by supervisor

Education / Experience

• Bachelor's degree or making progress in bachelor's degree program.

Knowledge / Skills / Abilities

• Strong customer service, communication and organizational skills.


• Must be able to multi-task and prioritize work. Proficiency in Microsoft Office Suite including Word, Excel, PowerPoint, Outlook and computer applications used in most levels of instruction.

Travel

• Technicians may be asked to temporarily cover different computer labs in the greater New York area as needed

Working Conditions

• Extensive use of computers


• Extensive time sitting and standing


• Able to lift to 10 lbs.

Salary

• Minimum Salary: USD $16.50 / Hr.


• Maximum Salary: USD $20.00 / Hr.