Touro University
IITS Support Technician
IITS support technicians provide both on-premises and remote support for instructional technologies as well as computer labs, libraries, classrooms, and offices. Responsibilities
Provides the students, faculty and staff support for computer hardware, software and networking. Utilizes the IT Service Management application, ServiceNow, to log, monitor and track customer requests and incidents Participates in local and global IITS projects in coordination with Network, Network Security, Server, and other teams Helps train faculty on use of computer labs and in use of productivity software. Assists students and instructors with use of hardware, software, programming, and network during hybrid classes and during open lab hours. Maintains inventory listings of computer lab hardware, software, and supplies. Posts times of lab availability and class schedule Maintains a professional environment, establish and enforce lab and computing policies and procedures Prepares and submits monthly status reports Provides technology support to local library staff IITS Projects as assigned All other duties as requested by supervisor Qualifications
Education/Experience Bachelor's degree or making progress in bachelor's degree program. Knowledge/Skills/Abilities Strong customer service, communication and organizational skills. Must be able to multi-task and prioritize work. Proficiency in Microsoft Office Suite including Word, Excel, PowerPoint, Outlook and computer applications used in most levels of instruction. Travel Technicians may be asked to temporarily cover different computer labs in the greater New York area as needed Working Conditions Extensive use of computers Extensive time sitting and standing Able to lift to 10 lbs. Maximum Salary USD $20.00/Hr. Minimum Salary USD $16.50/Hr.
IITS support technicians provide both on-premises and remote support for instructional technologies as well as computer labs, libraries, classrooms, and offices. Responsibilities
Provides the students, faculty and staff support for computer hardware, software and networking. Utilizes the IT Service Management application, ServiceNow, to log, monitor and track customer requests and incidents Participates in local and global IITS projects in coordination with Network, Network Security, Server, and other teams Helps train faculty on use of computer labs and in use of productivity software. Assists students and instructors with use of hardware, software, programming, and network during hybrid classes and during open lab hours. Maintains inventory listings of computer lab hardware, software, and supplies. Posts times of lab availability and class schedule Maintains a professional environment, establish and enforce lab and computing policies and procedures Prepares and submits monthly status reports Provides technology support to local library staff IITS Projects as assigned All other duties as requested by supervisor Qualifications
Education/Experience Bachelor's degree or making progress in bachelor's degree program. Knowledge/Skills/Abilities Strong customer service, communication and organizational skills. Must be able to multi-task and prioritize work. Proficiency in Microsoft Office Suite including Word, Excel, PowerPoint, Outlook and computer applications used in most levels of instruction. Travel Technicians may be asked to temporarily cover different computer labs in the greater New York area as needed Working Conditions Extensive use of computers Extensive time sitting and standing Able to lift to 10 lbs. Maximum Salary USD $20.00/Hr. Minimum Salary USD $16.50/Hr.