GTT, LLC is hiring: ServiceNow Support Specialist in Inver Grove Heights

Primary Job Title:
ServiceNow Support Specialist

Alternate/Related Job Titles:
Service Desk Analyst
ITSM Support Specialist
ServiceNow Administrator (Entry-Level)
Technical Support Analyst
Help Desk Support Specialist

Location:
Inver Grove Heights, MN (Cenex Dr 5500)

Onsite Flexibility:
Hybrid

Contract Details:

• Position Type: Contract (short-term)

• Contract Duration: ~6 weeks

• Start: 09/04/2025

• End: 10/16/2025

• Pay Rate: $25–$27/hour

• Shift/Hours: Core business hours, Monday–Friday

Job Summary:
The ServiceNow Support Specialist will play a key role in supporting the Learning and Development team as it launches an extensive technical training project serving ~1,500 participants across 70+ training courses. This role will be responsible for responding to inquiries via ServiceNow, troubleshooting issues, escalating complex problems, and providing user guidance, while also assisting with administrative tasks such as preparing learning materials, shipping, and room logistics.

Key Responsibilities:

• Manage and respond to user inquiries in ServiceNow

• Troubleshoot and resolve tickets, escalating complex issues as needed

• Provide guidance on ServiceNow platform usage to training participants

• Perform administrative support including printing/shipping of training materials and room setup logistics

• Collaborate with project team members to ensure smooth delivery of training support

• Participate in virtual interviews and demonstrate strong communication and urgency

Required Experience:

• Experience working with ServiceNow (SNOW) or similar IT service management tools

• Strong customer service and problem-solving background

• Ability to work effectively in fast-paced, short-term project environments

Nice-to-Have Experience:

• Experience supporting large-scale training or learning and development initiatives

• Familiarity with project-based administrative support tasks

• Previous work in hybrid office environments

Required Skills:

• ServiceNow expertise

• Strong communication skills

• Proven sense of urgency in managing requests

Preferred Skills:

• Collaborative team player

• Organized, detail-oriented, and adaptable

• Skilled in ticketing and workflow platforms

Additional Skills :

• Ability to multitask across user support and project logistics

• Customer-focused with strong interpersonal abilities

• Comfortable working with IT and non-IT stakeholders

Benefits:

• Medical, Vision, and Dental Insurance Plans

• 401k Retirement Fund

About the Client:
Global agribusiness cooperative focused on energy, agronomy, grains, and foods. As a farmer-owned cooperative, the company connects farmers and customers to empower agriculture and build stronger communities worldwide.

About GTT:
GTT is a minority-owned staffing firm and a subsidiary of Chenega Corporation, a Native American-owned company in Alaska. As a Native American-owned, economically disadvantaged corporation, we highly value diverse and inclusive workplaces. Our clients are Fortune 500 banking, insurance, financial services, and technology companies, along with some of the nation’s largest life sciences, biotech, utility, and retail companies across the US and Canada. We look forward to helping you land your next great career opportunity!

Job Number: 25-25575
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