Credit Genie is hiring: IT Operations Specialist in Town of Plymouth

Overview

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Company Credit Genie is a mobile-first financial wellness platform designed to help individuals take control of their financial future. We leverage artificial intelligence to provide personalized insights and are building a financial ecosystem by offering tools and services that provide instant access to cash, and building credit. Our goal is to empower every customer to achieve long-term financial stability.

Founded in 2019 by Ed Harycki, former Swift Capital Founder (acquired by PayPal in 2017). Backed by Khosla Ventures and led by industry pioneers from companies such as PayPal, Square, and Cash App, we are positioned to build the future of inclusive finance through cutting-edge technology and customer-centric solutions.

Overview We are seeking a proactive and detail-oriented IT Operations Specialist to be the cornerstone of our employee technology experience. This role blends hands-on technical support with strategic operational involvement. You will be the first point of contact for our team\'s technology needs, ensuring everyone has the tools and access required to excel. Beyond daily support, you will help manage IT assets, track budgets, and contribute to high-impact projects that shape the future of technology at our company.

If you are passionate about providing outstanding service, improving processes, and growing your skills in a dynamic environment, this is the role for you.

What You’ll Do

• Employee Technical Support: Provide timely and empathetic support to staff for hardware, software, and network-related issues through our ticketing system, chat, and in-person interactions.
• New Hire Onboarding: Manage the end-to-end IT onboarding process for new employees, ensuring equipment is provisioned, accounts are created, and every team member has a seamless technology experience from day one.
• SaaS & Application Support: Administer user access for our suite of SaaS platforms. Proactively identify opportunities to automate provisioning and de-provisioning, and support implementation of these improvements.
• Equipment Lifecycle Management: Oversee procurement, configuration, and tracking of all user equipment, including laptops, peripherals, and other hardware assets.
• Office & Facilities Support: Serve as the primary IT contact for our office location(s), providing on-site support for networking, conference room A/V, and other infrastructure. This may require occasional travel to other sites.
• Identity & Access Management (IAM): Participate in projects related to our Identity Provider (e.g., Okta, Google SSO) and user lifecycle management (e.g., SCIM), helping to enhance security and efficiency.
• Business Technology Initiatives: Collaborate with the broader technology team on evaluation and implementation of new systems and enterprise-wide IT projects.
• Infrastructure Growth: Provide on-the-ground support for new office build-outs and expansions, assisting with network setup, A/V installation, and overall technology readiness.

Who You Are

• Naturally Curious: You seek root causes and innovative solutions, not just quick fixes.
• Detail-Oriented: You document processes, track assets, and ensure accuracy.
• Security-First: You prioritize protection of company data and user privacy.
• An AI Enthusiast: You are excited by AI and seek ways to integrate AI tools into daily work to boost productivity.
• An Excellent Communicator: You translate technical concepts into simple terms and build positive relationships across departments.

Requirements

• 2-4 years of experience in an IT support or operations role.
• Hands-on experience with both macOS and Windows environments.
• Experience with an Identity Provider (IdP) like Okta, Google Workspace, or Microsoft Entra ID (Azure AD).
• Familiarity with Mobile Device Management (MDM) platforms (e.g., Jamf, Microsoft Intune).
• Proven ability to manage tasks and tickets in a system like Jira Service Management, Zendesk, or similar.
• Experience with IT purchasing and asset tracking is highly desirable.
• This is an in-office position requiring a minimum of 4 days per week at our New York or Plymouth Meeting office.
• Ability to travel to other office locations as needed (approximately 10%).
• Must be able to lift and move IT equipment weighing up to 30 lbs (13.6 kg).

Benefits And Perks

We offer a comprehensive package of benefits and perks to support financial, mental, and physical wellness. We value in-person collaboration while also recognizing the need for flexibility.

• 100% company-paid medical, dental, and vision coverage for you and your dependents on your first day of employment.
• Monthly fitness reimbursement up to $100 or a full membership to LifeTime Fitness.
• 401(k) with a 2.5% match and immediate vesting.
• Meal program for breakfast, lunch, and dinner.
• Life and accidental insurance.
• Flexible PTO.

Your actual level and base salary will be determined on a case-by-case basis and may vary based on job-related knowledge and skills, education, and experience. Base salary is one part of total compensation, which may include bonus and equity programs. You will have access to medical, vision, and dental coverage, a 401(k) plan with company match, disability and life insurance, and flexible PTO, among other benefits.

Credit Genie is an Equal Opportunity Employer. If yourequire accommodations to participate in our recruitment process, please inform us of your needs when scheduling an interview.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Information Technology

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