Passkey Technology is hiring: Managed Services IT Support in Minneapolis

Overview

Join to apply for the Managed Services IT Support role at Passkey Technology.

Passkey is a well-established Managed Services IT provider based in the Twin Cities, proudly serving clients since 1991. We specialize in Cybersecurity, IT consulting, deployment, monitoring, and support services. Whether working directly with clients or their internal IT teams, we focus on delivering high-quality, efficient, and secure solutions. Our culture is fun, fast-paced, and hands-on—offering all employees the chance to learn, grow, and contribute meaningfully.

Responsibilities

• Provide technical support onsite and remotely to clients in the Twin Cities
• Monitor servers, networks, and devices using MSP tools
• Install and configure desktops, laptops, servers, firewalls, switches, and more
• Manage Microsoft 365, Active Directory, and user migrations
• Respond to support tickets and document resolutions
• Assist in project implementation for clients across industries

Qualifications

• 3+ years of IT support experience (MSP experience a plus!)
• 2- or 4-year degree in IT-related field preferred
• Strong troubleshooting and communication skills
• Desire to learn, grow, and contribute in a team environment
• Valid driver's license for occasional client site visits

Technical Skills (Preferred)

• Microsoft 365, Teams, SharePoint, Intune, Entra, Defender for Cloud
• Active Directory, Group Policy, device/user onboarding
• Networking, firewalls, server setup and RAID monitoring
• Virtualization (VMWare, Hyper-V)
• Mac and Windows support
• Any MSP tools: RMM, Datto, Autotask, Connectwise Manage, Automate, Labtech, N-Able, Kaseya, Synchro, IT Glue, Auvik, Huntress, Sentinel One, Pax8, SAAS Alerts, Ninja RMM, Cove, Rewst, Avanan, Threatlocker, Liongard

Why Work with Passkey?

• Hybrid flexibility (3 days/week in office)
• On-call rotation with bonus potential
• Hands-on, fast-paced environment with variety
• Strong team culture and mentorship opportunities

Benefits

• Salary: $60,000–$70,000/year
• Bonus opportunities
• Health, dental, vision insurance
• SIMPLE IRA with 3% match
• Paid time off: 10 holidays + 10 vacation + 5 PTO days
• Mileage & phone reimbursement
• Certification & training reimbursement
• Flexible schedule & professional development support

Location: Minneapolis, MN 55422

Work Setting: Hybrid (in-office minimum 3 days/week)

Schedule: Monday to Friday | Occasional on-call rotation

Company Description

Passkey Technology is a trusted IT Service Provider and Managed Security Service Provider (MSSP) based in Golden Valley. For over 30 years, we’ve partnered with organizations to deliver expert support, cybersecurity, IT strategy, and infrastructure solutions. Our comprehensive services include deployment, audits, vendor management, training, data protection, software selection and rollout, migrations, and procurement—helping clients securely navigate today’s complex technology landscape.

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