Sky Systems
Sky Systems is hiring: IT Desktop Support Technician in Phoenix
Sky Systems, Phoenix, AZ, United States, 85003
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On-site 5 days/week in Phoenix, AZ. Long term contract (12 months +).
The Desktop Technician provides advanced technical support for end users, focusing on hardware, software, and network issues. Responsibilities include troubleshooting, diagnosing, resolving complex problems, deploying systems, performing upgrades, and supporting IT projects. The role also involves guiding junior technicians.
Responsibilities
- Diagnose and troubleshoot hardware, software, and network issues, escalating as necessary.
- Provide support for desktops, laptops, mobile devices, and peripherals, both in-person and remotely.
- Install, configure, and maintain operating systems, software, and updates.
- Assist with system configurations, imaging, and deployment.
- Maintain network connectivity, resolving VPN, Wi-Fi, and wired connection issues.
- Collaborate with other IT teams to resolve cross-functional issues.
- Participate in IT projects like system migrations and upgrades.
- Provide user training on IT systems and best practices.
- Maintain records of issues and solutions in a ticketing system.
- Manage IT asset inventories and lifecycle.
- Implement security protocols to protect infrastructure.
- Guide and support junior Desktop Technicians.
Required Skills, Qualifications & Experience
- Bachelor's degree or equivalent.
- 2-5+ years in desktop support or similar roles.
- Strong knowledge of Windows, macOS, and common applications (e.g., Microsoft Office).
- Familiarity with network concepts (TCP/IP, DNS, VPN, DHCP).
- Experience with system imaging, deployment, and hardware upgrades.
- Strong problem-solving skills.
- Effective time management and multitasking.
- Excellent communication skills.
- Team-oriented with ability to work independently.
- Knowledge of IT security principles.
- Willingness to work overtime nights and weekends.
Additional Information
- Seniority level: Mid-Senior level
- Employment type: Contract
- Job function: Information Technology
- Industries: IT Services, Insurance, Civil Engineering