Terumo Neuro
Terumo Neuro is hiring: IT Support Technician (Temp) in Aliso Viejo
Terumo Neuro, Aliso Viejo, CA, United States, 92656
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Job Description:
- Support associates with setting up or replacing workstations and peripherals, processing new hire and separation requests, and documenting tasks or tickets.
- Provide timely level I technical support for onsite and remote end-users, focusing on excellent customer service.
- Image workstations with default OS using Microsoft System Center Configuration Manager for deployment.
- Coordinate hardware replacements and data transfer with associates.
- Manage tickets via the IT helpdesk system, escalating and resolving issues.
- Schedule hardware repairs or replacements with vendors.
- Update user accounts and data in Active Directory, and archive user data.
- Wipe data from leased workstations for shipment back to vendors.
- Set up and configure new Windows desktops/laptops and mobile devices for new hires.
- Perform hardware troubleshooting on workstations, mobile devices, and peripherals.
- Install and support enterprise applications like Microsoft 365 and Adobe Creative Suite.
- Follow IT procedures for incidents and changes.
- Participate in meetings and projects as assigned by IT management.
- Maintain IT hardware inventory.
- Understand single sign-on and multifactor authentication technologies.
- Perform other duties as assigned.
Qualifications:
- Bachelor’s or Associate degree in Computer Information Systems or related field.
- Up to one year of experience in an IT help desk, support, or customer service role.
- Basic understanding of IT hardware and Microsoft products.
- Strong customer service skills.
- Effective communication skills.
Desired Qualifications:
- Interpersonal skills and ability to work with all organizational levels.
- Technical troubleshooting skills focused on Microsoft products, hardware, mobile devices, and networking.
- Ability to prioritize and execute tasks in a fast-paced environment.
- Ability to work independently or in teams.