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NewGen Administrative Services

NewGen Administrative Services is hiring: IT Field Support Engineer in Montebell

NewGen Administrative Services, Montebello, CA, United States, 90640

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Are you looking for your new career? We are now hiring an IT Field Support Engineer to be the newest member of our awesome team!

Salary Range: $28-33 per hour

We are seeking an experienced IT Field Support Engineer to provide on-site and remote technical support to healthcare facilities and field staff, ensuring optimal functionality of hardware, software, and network systems critical to patient care and operational efficiency. This role requires a customer-focused mindset, strong troubleshooting skills, and the ability to work independently in a fast-paced, healthcare-centric environment.

We believe in cultivating a family culture and thrives on person-centered care. While building a positive culture focused on a shared vision, trust, communication and collaboration, our mission is to provide compassionate, quality care that focuses on the unique needs of our residents and families.

We believe in teamwork, creativity, respect, appreciation, honesty, and integrity.

What makes us special?

  • Competitive Wages!
  • Great benefits – Medical, dental, and vision coverage
  • Growth Opportunities
  • Continuing Education / Training Opportunities

Are you ready to contribute to a team, committed to excellent customer service and dedicated to each individual’s unique talent?

If yes, as an IT Field Support Engineer you will:

  • Provide technical support for end users in post-acute care settings (clinicians, administrative staff, etc.)
  • Install, configure, and maintain PCs (laptops, Desktops, etc.), mobile devices, printers, and networking equipment at remote facilities and patient care centers.
  • Support EHR systems, scheduling platforms, and healthcare-specific applications.
  • Troubleshoot and resolve issues related to hardware, software, connectivity, and peripheral equipment.
  • Conduct site assessments to ensure network readiness and technology compliance with healthcare regulations (e.g., HIPAA).
  • Maintain inventory and asset tracking for all deployed IT equipment.
  • Assist in onboarding/offboarding of field staff and clinicians, ensuring access to all required systems.
  • Serve as liaison between IT, clinical operations, and vendors to resolve issues quickly and minimize downtime.
  • Document incidents, service requests, and solutions in a ticketing system.
  • Travel to field locations regularly, with occasional overnight stays.

Must Have

  • Bachelor’s degree in information technology, Computer Science, or a related field (or equivalent work experience) preferred.
  • 3+ years in a technical support or field service role
  • Strong knowledge of Windows OS, Microsoft 365, mobile device management (MDM), and basic networking concepts
  • Familiarity with HIPAA and healthcare data privacy requirements
  • Ability to lift up to 50 pounds and install/transport equipment
  • Excellent interpersonal and communication skills
  • Valid driver’s license and reliable transportation

Nice To Have

  • Experience in post-acute or healthcare IT environments (home health, hospice, long-term care)
  • Familiarity with EHR systems (e.g., Homecare Homebase, PointClickCare, MatrixCare)
  • A+ or Network+ certification

Equal Opportunity Employer

All qualified applicants will be considered for employment without regard to race, color, religion, sex, gender identity, sexual orientation, age, national origin, veteran or disability status, or any other characteristic protected by law.

Pay Transparency Statement

Compensation for roles varies depending on a wide array of factors including but not limited to the location, role, skill set and level of experience. As required by state or local law, we provide a reasonable pay scale to include the hourly or salary range that we reasonably expect to pay for roles, as stated above.

Seniority level

  • Seniority level

    Mid-Senior level

Employment type

  • Employment type

    Full-time

Job function

  • Job function

    Information Technology

  • Industries

    Hospitals and Health Care

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