TeamLogic IT, Inc.
TeamLogic IT, Inc. is hiring: MSP IT Support Technician in Scottsdale
TeamLogic IT, Inc., Scottsdale, AZ, United States, 85261
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Tuition assistance
- Vision insurance
Summary
We seek a diligent, enthusiastic Managed IT Services (MSP) Support Technician to deliver technical support to SMB clients. This proactive role demands expertise in IT hardware/software installation, maintenance, troubleshooting, and a strong customer-first approach. At TeamLogic IT, exceptional communication and interpersonal skills are essential to ensure outstanding customer experience.
We seek a diligent, enthusiastic Managed IT Services (MSP) Support Technician to deliver technical support to SMB clients. This proactive role demands expertise in IT hardware/software installation, maintenance, troubleshooting, and a strong customer-first approach. At TeamLogic IT, exceptional communication and interpersonal skills are essential to ensure outstanding customer experience.
Responsibilities
- Technical Support: Provide remote/on-site troubleshooting for hardware and software issues.
- System Maintenance: Perform updates, backups, and monitoring to ensure security and performance.
- Incident Management: Act as first contact for incidents and requests; log, track, and resolve within SLAs.
- Client Communication: Give clear, timely updates to maintain satisfaction.
- Documentation: Record system configurations, procedures, and resolutions.
- Security: Manage antivirus, firewalls, and perform security audits.
- Installation: Configure hardware/software for new and existing clients.
- Process Improvement: Recommend enhancements to support efficiency.
- Networking: Deploy and troubleshoot routers, switches, firewalls, and wireless solutions (Fortinet, Cisco, Meraki, Ubiquiti).
- Infrastructure Records: Maintain diagrams, inventories, and configuration docs.
- Escalation: Collaborate with Senior Architect on complex issues.
Qualifications
- Education: Degree/diploma in IT, Computer Science, or related field.
- Experience: Prior MSP or IT support background, ideally with SMB clients.
- Technical Skills:
- Proficiency with Windows, macOS, Microsoft 365, and Google Workspace.
- 2+ years with networking, Windows servers, workstations, and Office 365.
- Knowledge of Fortinet, Cisco, Meraki, Ubiquiti, Azure, PowerShell, RMM, GPO, Intune.
- Proficiency with Windows, macOS, Microsoft 365, and Google Workspace.
- Certifications: CompTIA A+, Network+, or MCP preferred.
- Soft Skills: Strong problem-solving, excellent communication, customer focus, and teamwork.
Preferred
- Experience with RMM tools (e.g., NinjaRMM).
- Familiarity with ticketing systems (Autotask PSA, ServiceNow, Zendesk).
- Proficiency in documentation tools (Hudu, IT Glue, SharePoint).
- Cloud platform knowledge (AWS, Azure, Google Cloud).
Work Environment
Primarily remote with occasional on-site visits. Fast-paced, multitasking environment with a collaborative culture.
Primarily remote with occasional on-site visits. Fast-paced, multitasking environment with a collaborative culture.
Benefits
- Competitive salary
- Health, dental, and vision insurance
- 401(k) with company match
- Paid time off and holidays
- Professional development and certification reimbursement
- Career advancement opportunities
About TeamLogic IT
We provide a supportive, dynamic workplace where your skills and ideas make an impact. You’ll work on diverse, challenging projects, gain technical expertise, and collaborate with a North America–wide network of professionals. Our mission: deliver smart solutions, expand possibilities, and exceed client expectations.
We provide a supportive, dynamic workplace where your skills and ideas make an impact. You’ll work on diverse, challenging projects, gain technical expertise, and collaborate with a North America–wide network of professionals. Our mission: deliver smart solutions, expand possibilities, and exceed client expectations.