CDI Products Pte Ltd is hiring: IT Desktop Support Tech in Odessa

Job Overview

Provide user support and customer service on company-supported computer applications and platforms. Troubleshoot problems and advise on appropriate action.

Key Responsibilities

• Provide technical support to end users for desktop hardware, software, and peripherals.
• Diagnose and resolve technical issues related to desktop systems, applications, and network connectivity in a Windows 10/11 environment.
• Install, configure, and maintain desktop hardware and software systems.
• Troubleshoot and resolve issues with printers, scanners, and other office equipment.
• Respond to support tickets and resolve issues in a timely and professional manner.
• Maintain accurate records of support requests and resolutions in a ticketing system.
• Collaborate with other IT team members to resolve complex technical issues.
• Escalate unresolved issues to higher-level support or IT teams.
• Assist with onboarding new employees, including setting up desktops, user accounts, and necessary software.
• Provide remote and on-site technical support and walk users through step-by-step solutions.
• Provide training and guidance to staff on the effective use of software and IT resources.
• Perform system updates and software patches to ensure optimal performance and security.
• Provide excellent customer service and ensure a positive user experience.
• Contribute to continuous improvement by identifying trends in recurring issues and recommending solutions.

Qualifications

• Proven experience as a Desktop Support Technician or in a similar IT support role.
• Strong knowledge of desktop operating systems (Windows, macOS, Linux, etc.) and common software applications (Microsoft Office, email, etc.).
• Prior experience with helpdesk ticketing systems (e.g., Autotask, Zendesk, ServiceNow, Freshdesk) is a plus.
• Experience with computer hardware setup, configuration, and troubleshooting.
• Familiarity with network configurations and troubleshooting.
• Excellent problem-solving and troubleshooting skills.
• Strong communication skills and the ability to interact with users at all levels.
• Ability to prioritize tasks and manage time effectively.
• Ability to work independently and as part of a team.
• Experience with remote desktop support tools.
• Knowledge of security best practice for desktop systems.
• Experience with Active Directory, Group Policy, and VPN solutions.
• Knowledge of cloud platforms (e.g., Office 365, Oracle Cloud).
• Understanding basic IT networking concepts (TCP/IP, DNS, DHCP, VPN).

Preferred Skills

• Strong oral and written communication skills
• Strong learning skills
• Customer service oriented
• Problem analysis
• Problem-solving
• Ability to work and collaborate within a team
• Planning and organizing
• Ability to multitask and work in a high-paced manufacturing environment.

We are CDI Products - your global custom-engineering specialists. With strategic locations around the globe, we provide critical solutions, on time and to your specification, anywhere in the world. We are preferred suppliers to a large number of major OEMs, each of which has special needs in dealing with elevated temperatures, chemical and media resistance, extreme pressure, wear, and lubricity. Our materials, design, engineering, and manufacturing capabilities provide a reliable, responsive resource for success, whatever the challenge. Our compliance with ISO 9001, ISO 13485, AS 9100, API Q1, ISO 45001, ISO 14001, BizSafe Star, and NSF/ANSI/CAN 61 underscore our commitment to quality and our dedication to health, safety, and the environment.

We are committed to attracting and developing dedicated and skilled people. Our customers’ challenges are complex, and we need people who are problem solvers. We believe in giving our employees the skills to succeed. That’s why we offer career development and mentoring programs designed to help employees advance in their careers and grow professionally within our organization. We provide on-the-job training, internal and external training courses, and continued learning reimbursement.

CDI Products is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, creed, color, national origin, ancestry, marital status or sexual orientation, gender identity or expression, disability, nationality or sex.