Bowman Williams is hiring: IT Support Engineer L2.5 in New York

Overview

At our fast-growing MSP, we don’t just “support tech” — we build careers and solve real problems with smart, passionate people. We value curiosity, ownership, and out-of-the-box thinking. You won’t get buried under red tape or stuck on repetitive tasks—we’ll help you grow into the engineer (or architect) you want to become.

Compensation

Base pay range: $65,000.00/yr - $75,000.00/yr

Additional compensation types: Annual Bonus

What You’ll Do

• Troubleshoot and resolve escalated hardware, software, and networking issues
• Support and guide Tier 1 techs (you’ll be a go-to, not a bottleneck)
• Manage Microsoft 365, Active Directory, and Windows Server environments
• Help execute migrations, upgrades, and system improvements
• Be a visible part of project delivery, not just behind-the-scenes support
• Spot inefficiencies and recommend smarter solutions for clients

What Makes You a Fit

• 2+ years of Managed Service Provider (MSP) industry experience (must have requirement)
• Strong with Windows environments, Microsoft 365, and networking basics (TCP/IP, DNS, DHCP, VPNs)
• Familiarity with virtualization (VMware or Hyper-V), and cloud (Azure, AWS a bonus)
• You’re excited to learn, experiment, and level up your skills

Why This Role Is Different

• Real career growth—not just buzzwords
• Exposure to modern cloud and security tools
• Training, mentorship, and ownership over your work
• A team that backs you up and leadership that listens
• 401(k) with company match

Benefits

• Medical insurance
• Vision insurance
• 401(k)
• Disability insurance
• Paid maternity leave
• Paid paternity leave

Seniority level

• Associate

Employment type

• Full-time

Job function

• Information Technology

Industries

• Information Services and IT Services and IT Consulting