F2Onsite is hiring: Backfill - IT Support Technician in Warrendale

Overview

Join to apply for the Backfill - IT Support Technician role at F2Onsite.

Responsibilities

• Good general understanding of IT principles such as Networks, Hardware and Domains
• Working knowledge of leading software packages such as MS Office and Lotus Notes
• Good working knowledge of Windows 10/11 and related software and applications
• Good experience in End User device hardware and software troubleshooting
• Knowledge of mobile devices, in particular Blackberry and iPhones
• Experience with building, configuring, replacing and troubleshooting EUC hardware components
• Good Experience in Data Backup Techniques
• Familiarity with virtual, MDM and VPN environments
• Familiarity with Microsoft SCCM would be advantageous
• CompTIA A+, MCP/MCSE are desirable certifications
• DELL Certification desirable
• Knowledge of ITIL and experience of working within an ITIL environment would be beneficial
• Exceptional customer facing skills
• Able to communicate clearly and effectively with end users
• Logical and analytical approach to work; accurate record keeping
• Able to work unsupervised
• Good timekeeper
• Intense focus on quality work

Qualifications

• CompTIA A+, MCP/MCSE desirable
• Microsoft SCCM familiarity advantageous
• DELL Certification desirable
• ITIL knowledge and ITIL environment experience beneficial
• Excellent customer-facing communication skills

Seniority level

• Entry level

Employment type

• Contract

Job function

• Information Technology