IT Specialist Senior Job at Briggs & Stratton in Cary Woods

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Position: IT Specialist, Senior

Your role will be to ensure the stability, integrity, and efficient operation of the IT services supporting core organizational functions. You will monitor, maintain, support, and optimize all networked software and associated operating systems. You will also apply proven communication, analytical, and problem-solving skills to help identify, communicate, and resolve issues to maximize the benefits of IT systems investments.

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Responsibilities include:

• Analyzing the effectiveness and efficiency of existing systems; developing and implementing strategies for improvement.
• Collaborating with IT Infrastructure Managed Service provider to resolve local end user and IT environment issues; documenting incidents through the management system.
• Designing and performing server and security audits, system backup procedures, and recovery processes in line with disaster recovery and business continuity strategies.
• Supporting infrastructure project preparations and user acceptance testing.
• Integrating servers (database, email, print, backup) into enterprise systems.
• Collaborating with end users for audit and SOX compliance.
• Communicating with internal and external customers to document resolutions, recommend actions, and follow through on project requirements.
• Creating and maintaining documentation related to system configuration, processes, and service records.
• Guiding and resolving escalated issues for team IT Specialists.
• Performing other duties as assigned.

Ideal candidate:

• Solid knowledge and experience with servers, networks, PC/printer maintenance, antivirus software, Windows OS, and Microsoft Office.
• Ability to recognize and analyze technical problems.
• Advanced understanding of IT policies, standards, and procedures.
• Strong communication skills to explain technical needs and problems.
• Ability to handle escalations professionally and efficiently.
• Fluent in English and the primary language of the area of responsibility.

Education:

Associates Degree in Computer Science, Information Technology, or related field, or equivalent education and experience.

Experience Requirements:

• Five years of experience with desktop support.

Physical & Environmental Requirements:

Limited travel.

Briggs & Stratton, headquartered in Milwaukee, Wisconsin, provides innovative products and diverse power solutions to help people get work done. Briggs & Stratton is the world’s largest producer of engines for outdoor power equipment, and a leading designer, manufacturer, and marketer of lithium-ion batteries, standby generators, energy storage systems, lawn and garden, turf care, and job site products through its various brands. Its products are designed, manufactured, marketed, and serviced in over 100 countries on six continents.

Nearest Major Market: Auburn
Nearest Secondary Market: Opelika