IT Logistics Specialist Job at FirstCash in Fort Worth

Overview

Join to apply for the IT Logistics Specialist role at FirstCash.

An IT Logistics Specialist will image laptops/desktops/tablets and perform complete setup of end-user work areas. They will also perform receiving, warehousing, configuration, repair, provisioning, and shipping of Point-of-Sale/IT hardware to/from all locations within the USA, with very occasional interdepartmental shipments internationally.

Responsibilities

• Inbound shipment processing to include verification of serial numbers and identification of origin (store number, user name, vendor).
• Perform accurate data entry to ensure correct processing of assets within the inventory/ticket management system.
• Perform diagnosis, testing and burn-in, if required, of IT/POS hardware.
• Perform detailed repairs of a wide range of malfunctioning or damaged hardware, including laser printers, network video recorders, laptops/desktops, direct thermal printers, network switches, cellular phones and tablets (screen and battery replacements primarily).
• Prepare hardware for testing and repair completion, including cleaning and proper packaging for return-to-stock or shipping.
• Submit warranty claims for applicable hardware.
• Assist with or perform cycle counts to ensure material availability to satisfy demand.
• Assist with reviewing vendor invoices as needed.
• Prepare POS/IT hardware for deployment, including final configurations and repackaging.
• Process package shipments using UPS World Ship and FedEx Ship Manager and update work order statuses in the inventory system.
• Provide accurate shipment information including ETA and tracking details.
• Create or edit configuration files and guides for various device types.
• Handle reverse logistics tickets from creation to completion for refurbishment or disposal of non-functioning hardware.
• Stock and rotate inventory using FIFO.
• Install applications and perform domain joins on laptops/desktops/tablets (Windows and macOS) as well as Android devices.
• Install hardware (laptops, desktops, tablets, desk phones, printers) while ensuring proper cable management.
• Occasional travel within the metro area using a personal vehicle; very infrequent travel beyond the north Texas area using company-provided transportation.
• Other duties as assigned.

Physical Requirements

• Use of basic hand tools 50% - 75% of the time.
• Occasional use of electric/hydraulic pallet stacker.
• Ability to stand or walk 75% of the time.
• Ability to lift/carry loads up to 40 lbs. for short distances, or climb ladders, without assistance – up to 75%.
• Participate in lifting loads over 40 lbs. – less than 25%.
• Bending and/or reaching into pallet-depth racks – up to 50%.
• Crawling under desks – 25%.
• Sitting – less than 25%.
• Exposure to household cleaning agents (window cleaner/isopropyl alcohol/etc.) – less than 25%.

Minimum Qualifications

• Effective and accurate follow-up with strong attention to detail.
• A+ Certification required.
• Six months of computer/hardware repair experience.
• Understanding of FirstCash, Inc. field business models and related requirements within 6 months.
• Ability to read and follow advanced technical manuals detailing equipment repairs.
• Excellent written and verbal communication skills.
• Excellent time management skills to handle high volume in a fast-paced environment.
• Self-starter with the ability to work independently.
• High school graduate or equivalent with 2+ years related experience.
• Associates degree or technical school preferred.
• Must be able to operate a hydraulic pallet stacker within 3 months of employment.

About FirstCash Holdings, Inc.

FirstCash Holdings, Inc. is the leading international operator of pawn stores and a premier provider of technology-driven point-of-sale payment solutions, serving cash- and credit-constrained consumers.

With over 3,000 pawn stores across 29 U.S. states, the District of Columbia, and Latin America—including Mexico, Guatemala, Colombia, and El Salvador—FirstCash offers a diverse selection of pre-owned jewelry, electronics, tools, appliances, sporting goods, musical instruments, and more. Our stores also provide small, non-recourse pawn loans secured by pledged personal property to support the communities we serve.

Through our wholly owned subsidiary, American First Finance (AFF), FirstCash delivers lease-to-own and retail finance payment solutions for consumer goods and services. Our nationwide network of over 13,000 retail merchant partners helps customers access flexible financing options.

With around 20,000 employees across the U.S. and Latin America, FirstCash is committed to excellence, innovation, and financial inclusion. As a recognized industry leader, the company is a member of the S&P MidCap 400 Index and the Russell 2000 Index.

Join FirstCash and be part of a company that values integrity, customer service, and growth.

Note: The information contained in this description is not intended to be an all-inclusive list of duties and responsibilities. Management may assign or reassign duties at any time. Duties and responsibilities may change due to reasonable accommodation or other reasons.

Submission of your application confirms your opt-in to receive information from the FirstCash Talent Acquisition Team via phone, text and email about the job and other opportunities. Message and data rates may apply. You can unsubscribe at any time. For details, see the privacy policy at privacy policy: firstcash.com/privacy-policy.

FirstCash Holdings, Inc. is an Equal Opportunity Employer.

FirstCash Holdings, Inc. is committed to the full inclusion of all qualified individuals. If a reasonable accommodation is required to participate in the application or interview process or to perform essential job functions, please contact Human Resources at Recruiter_US@firstcash.com or (800)645-2611 Ext. 1.

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