FIRST CASH FINANCIAL SERVICES INC
FIRST CASH FINANCIAL SERVICES INC is hiring: IT Logistics Specialist in Fort Wor
FIRST CASH FINANCIAL SERVICES INC, Fort Worth, TX, US, 76102
Description
Position at First Cash
IT LOGISTIC SPECIALIST
An IT Logistics Specialist will image laptops/desktops/tablets and perform complete setup of end user work areas. They will also perform receiving, warehousing, configuration, repair, provisioning, and shipping of Point-of-Sale/IT hardware to/from all locations within the USA as well as very occasional interdepartmental shipments internationally.
Responsibilities:
Inbound shipment processing to include verification of serial numbers, identification of origin (store number/user name/vendor).
Perform accurate data entry to ensure correct processing of assets within inventory/ticket management system
Perform diagnosis, testing and burn-in, if required, of IT/POS hardware
Perform complicated and detailed repairs of a vast array of malfunctioning or damaged hardware. Some of which would include laser printers, network video recorders, laptops/desktops, direct thermal printers, network switches, cellular phones and tablets (screen & battery replacements primarily), etcetera.
Responsible for the cleaning and preparation of hardware after testing/repair is complete.
Responsible for the correct packaging of hardware for return-to-stock or shipping
Perform warranty claims submissions for applicable hardware
Assist with or performs cycle counts to ensure material availability to satisfy demand
Assist with reviewing vendor invoices as needed.
Prepare POS/IT hardware for deployment to include final configurations and repackaging.
Fulfill work orders in a timely and accurate fashion by processing package shipments utilizing UPS World Ship and Fedex Ship Manager
Update work order statuses in real-time within inventory/ticket management system
Provide accurate information related to shipments including ETA and tracking information
Create/edit configuration files and configuration guides for various device types
Work reverse logistics tickets from creation to completion to ensure timely return of non-functioning hardware for the purpose of refurbishment or proper disposal.
Stock/rotate inventory using FIFO process.
Install applications and perform domain joins of laptops/desktops/tablets (Windows and Apple) as well as Android devices.
Install laptops, desktops, tablets, desk phones, printers, etc. while implementing exceptional cable management techniques.
Occasional travel within the metroplex using personal vehicle. Very infrequent travel beyond the north Texas area using company provided transportation (rental car/airline/etc.).
Other duties as assigned.
Physical Requirements:
Use of basic hand tools 50% - 75%.
Occasional use of electric/hydraulic pallet stacker
Ability to work in a standing position and/or walk - 75%.
Ability to lift/carry loads up to 40 lbs. for short distances, or up/down ladders, without assistance - up to 75%
Participate in group lifts of loads over 40 lbs. - less than 25%
Bending and/or reaching into pallet-depth racks - up to 50 %
Crawling under desks - 25%
Sitting - less than 25%
Household cleaning agents use (window cleaner/isopropyl alcohol/etc.) - less than 25%
Minimum Qualifications:
Effective and accurate follow-up and attention to detail
A+ Certification required
Must have 6-months computer/hardware repair experience
Must have an in-depth understanding of all FirstCash, Inc. field business models and each of their special needs/requirements within 6 months
Capable of reading and following advanced technical manuals detailing equipment repairs
Excellent communication skills, both written and verbal
Excellent time management skills to manage high volume in a fast-paced environment
Good self-starter and capable of working independently on assignments
High School graduate or comparable with 2+ years related experience
Associates degree or technical school preferred
Must be able to operate a hydraulic pallet stacker within 3 months of employment
About FirstCash Holdings, Inc.
FirstCash Holdings, Inc. is the leading international operator of pawn stores and a premier provider of technology-driven point-of-sale payment solutions, both dedicated to serving cash- and credit-constrained consumers.
With over 3,000 pawn stores across 29 U.S. states, the District of Columbia, and Latin America-including Mexico, Guatemala, Colombia, and El Salvador-FirstCash offers a diverse selection of pre-owned jewelry, electronics, tools, appliances, sporting goods, musical instruments, and more. In addition, our stores provide small, non-recourse pawn loans secured by pledged personal property, offering accessible financial solutions to the communities we serve.
Through our wholly owned subsidiary, American First Finance (AFF), FirstCash also delivers lease-to-own and retail finance payment solutions for consumer goods and services. With a nationwide network of over 13,000 retail merchant partners, we help customers access flexible financing options tailored to their needs.
With a workforce of approximately 20,000 employees across the U.S. and Latin America, FirstCash is committed to excellence, innovation, and financial inclusion. As a recognized industry leader, the company is a proud component of both the S&P MidCap 400 Index and the Russell 2000 Index, reflecting our strength and stability in the market.
Join FirstCash and be part of a company that values integrity, customer service, and growth.
Note:The information contained in this description is not intended to be an all-inclusive list of the duties and responsibilities of this job or the skills and abilities required to do the job. Management has the discretion to assign/reassign duties and responsibilities to this job at any time. Duties and responsibilities may be subject to change at any time due to reasonable accommodation or other reasons.
Submission of your application confirms your "opt-in" desire to receive additional phone, text and email communications from the FirstCash Talent Acquisition Team. These communications include information about the specific job you applied for and other potential opportunities available at FirstCash. Message and data rates may apply. You can unsubscribe to text messages by replying STOP to the message at any time. You can unsubscribe from email communications by clicking unsubscribe, within the email, at any time. Visit https://firstcash.com/privacy-policy for additional questions or information.
FirstCash Holdings, Inc. is an Equal Opportunity Employer
FirstCash Holdings, Inc. is committed to the full inclusion of all qualified individuals. In keeping with this commitment, FirstCash will ensure that individuals with disabilities are provided with reasonable accommodation. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process; to perform the essential functions of the job; and/or to receive all other benefits and privileges of employment, please contact Human Resources at [email protected] or (800)645-2611 Ext. 1
Position at First Cash
IT LOGISTIC SPECIALIST
An IT Logistics Specialist will image laptops/desktops/tablets and perform complete setup of end user work areas. They will also perform receiving, warehousing, configuration, repair, provisioning, and shipping of Point-of-Sale/IT hardware to/from all locations within the USA as well as very occasional interdepartmental shipments internationally.
Responsibilities:
Inbound shipment processing to include verification of serial numbers, identification of origin (store number/user name/vendor).
Perform accurate data entry to ensure correct processing of assets within inventory/ticket management system
Perform diagnosis, testing and burn-in, if required, of IT/POS hardware
Perform complicated and detailed repairs of a vast array of malfunctioning or damaged hardware. Some of which would include laser printers, network video recorders, laptops/desktops, direct thermal printers, network switches, cellular phones and tablets (screen & battery replacements primarily), etcetera.
Responsible for the cleaning and preparation of hardware after testing/repair is complete.
Responsible for the correct packaging of hardware for return-to-stock or shipping
Perform warranty claims submissions for applicable hardware
Assist with or performs cycle counts to ensure material availability to satisfy demand
Assist with reviewing vendor invoices as needed.
Prepare POS/IT hardware for deployment to include final configurations and repackaging.
Fulfill work orders in a timely and accurate fashion by processing package shipments utilizing UPS World Ship and Fedex Ship Manager
Update work order statuses in real-time within inventory/ticket management system
Provide accurate information related to shipments including ETA and tracking information
Create/edit configuration files and configuration guides for various device types
Work reverse logistics tickets from creation to completion to ensure timely return of non-functioning hardware for the purpose of refurbishment or proper disposal.
Stock/rotate inventory using FIFO process.
Install applications and perform domain joins of laptops/desktops/tablets (Windows and Apple) as well as Android devices.
Install laptops, desktops, tablets, desk phones, printers, etc. while implementing exceptional cable management techniques.
Occasional travel within the metroplex using personal vehicle. Very infrequent travel beyond the north Texas area using company provided transportation (rental car/airline/etc.).
Other duties as assigned.
Physical Requirements:
Use of basic hand tools 50% - 75%.
Occasional use of electric/hydraulic pallet stacker
Ability to work in a standing position and/or walk - 75%.
Ability to lift/carry loads up to 40 lbs. for short distances, or up/down ladders, without assistance - up to 75%
Participate in group lifts of loads over 40 lbs. - less than 25%
Bending and/or reaching into pallet-depth racks - up to 50 %
Crawling under desks - 25%
Sitting - less than 25%
Household cleaning agents use (window cleaner/isopropyl alcohol/etc.) - less than 25%
Minimum Qualifications:
Effective and accurate follow-up and attention to detail
A+ Certification required
Must have 6-months computer/hardware repair experience
Must have an in-depth understanding of all FirstCash, Inc. field business models and each of their special needs/requirements within 6 months
Capable of reading and following advanced technical manuals detailing equipment repairs
Excellent communication skills, both written and verbal
Excellent time management skills to manage high volume in a fast-paced environment
Good self-starter and capable of working independently on assignments
High School graduate or comparable with 2+ years related experience
Associates degree or technical school preferred
Must be able to operate a hydraulic pallet stacker within 3 months of employment
About FirstCash Holdings, Inc.
FirstCash Holdings, Inc. is the leading international operator of pawn stores and a premier provider of technology-driven point-of-sale payment solutions, both dedicated to serving cash- and credit-constrained consumers.
With over 3,000 pawn stores across 29 U.S. states, the District of Columbia, and Latin America-including Mexico, Guatemala, Colombia, and El Salvador-FirstCash offers a diverse selection of pre-owned jewelry, electronics, tools, appliances, sporting goods, musical instruments, and more. In addition, our stores provide small, non-recourse pawn loans secured by pledged personal property, offering accessible financial solutions to the communities we serve.
Through our wholly owned subsidiary, American First Finance (AFF), FirstCash also delivers lease-to-own and retail finance payment solutions for consumer goods and services. With a nationwide network of over 13,000 retail merchant partners, we help customers access flexible financing options tailored to their needs.
With a workforce of approximately 20,000 employees across the U.S. and Latin America, FirstCash is committed to excellence, innovation, and financial inclusion. As a recognized industry leader, the company is a proud component of both the S&P MidCap 400 Index and the Russell 2000 Index, reflecting our strength and stability in the market.
Join FirstCash and be part of a company that values integrity, customer service, and growth.
Note:The information contained in this description is not intended to be an all-inclusive list of the duties and responsibilities of this job or the skills and abilities required to do the job. Management has the discretion to assign/reassign duties and responsibilities to this job at any time. Duties and responsibilities may be subject to change at any time due to reasonable accommodation or other reasons.
Submission of your application confirms your "opt-in" desire to receive additional phone, text and email communications from the FirstCash Talent Acquisition Team. These communications include information about the specific job you applied for and other potential opportunities available at FirstCash. Message and data rates may apply. You can unsubscribe to text messages by replying STOP to the message at any time. You can unsubscribe from email communications by clicking unsubscribe, within the email, at any time. Visit https://firstcash.com/privacy-policy for additional questions or information.
FirstCash Holdings, Inc. is an Equal Opportunity Employer
FirstCash Holdings, Inc. is committed to the full inclusion of all qualified individuals. In keeping with this commitment, FirstCash will ensure that individuals with disabilities are provided with reasonable accommodation. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process; to perform the essential functions of the job; and/or to receive all other benefits and privileges of employment, please contact Human Resources at [email protected] or (800)645-2611 Ext. 1