IT Specialist Mid Job at TEKsystems in Gulfport

Overview

life insurance, sick time, 401(k), retirement plan

Location: United States, Mississippi, Gulfport

Top Skills Details

• Active Secret Clearance
• 8570 Compliance: Security
• 2-4 Years of General IT Support Experience
• Desktop Deployment and Imaging
• Customer Service

Description

Job Summary: Mid-level Desktop Support Technician to support a government site in Gulfport, MS as one of the key members of the Field Services team. The candidate will be responsible for direct desk-side support to the customer, troubleshooting and repairing IT devices.

Primary Responsibilities

• Assist junior technicians in resolving complex issues
• Manage the resolution of customer tickets according to established Service Level Requirements (SLRs)
• Serve as backup to the Site Operations Lead

Qualifications

Basic Qualifications

• US Citizen
• DoD Secret Clearance
• HS diploma with 4+ years of prior relevant experience
• Valid DoD 8570 IAT Level II: Security+ or higher Certification
• Must demonstrate expertise in IT Enterprise Operations
• Experience with Microsoft Windows OS, version 10
• Experience with HP Service Manager, Remedy, or similar Service/Help Desk ticket management software
• Basic network troubleshooting skills
• Excellent customer service skills
• Excellent oral and written communication skills

Preferred Qualifications

• Organized and detail-oriented
• Strong leadership skills
• Self-motivated/self-directing
• Strong collaboration, prioritization, and adaptability; relationship building
• Ability to manage and prioritize own work, and that of their team
• Independent decision making
• Analytical thinking; thinking out of the box
• Ability to effectively communicate with all organizational levels (SME to Management)
• Ability to analyze problems at various levels (e.g., detail level, overall organizational impact)

Skills

Help desk support, Help desk, Desktop, Windows 10, Support, Troubleshooting, Active Directory, Customer service, Hardware, Windows, Service desk, Secret clearance, Security+, Ticketing system, Technical support, Office 365, A+, Phone support, Imaging, Comptia, Hardware/software, Windows 7, Information technology, Sec+, Printers, Install, Microsoft certified, Installation, VPN, Windows support, Comptia security+, Password reset, Microsoft Office, Remote support, Service, Comptia A+, Helpdesk troubleshooting, Microsoft, Customer support, Hardware troubleshooting, Deployment

Additional Skills & Qualifications

Ability to work as a team, understand military processes and communicate issues through the proper channels.

Benefits & Eligibility

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Pay and Benefits

The pay range for this position is $29.90 - $29.90/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace

This is a fully onsite position in Gulfport, MS.

Application Deadline

This position is anticipated to close on Sep 9, 2025.

About TEKsystems

TEKsystems is a part of Allegis Group and partners in transformation. We help clients activate ideas and solutions to take advantage of new opportunities. We are a large, global team and specialize in Full-Stack Technology Services, Talent Services, and applied, real-world solutions. TEKsystems is an equal opportunity employer.

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