IT Help Desk Support /End User Support Job at Cinter Technology Services in New

▶︎ Job Details
・Job Title: IT Help Desk Support Specialist
・Client: Japanese Corporate thorugh Cinter Technology 
・Working Location: New York NY, 10016
・Employment Type: Non-Exempt 
・Salary: $29-32 / Per Hour 
・Benefit: 401K match, No insurance
・Working Hours : 40 hours / per week 

▶︎Primary Responsibilities 

• Provide technical support to end-users through phone, email, or in-person, troubleshooting problems and handling hardware/software installations.
• Provide and manage client IT support operation related document 
• Understand and follow clinet’s request and instruction  
• Expand the business with existing and new client  

▶ESSENTIAL FUNCTIONS: 

• Provide the support service at the service operation time, which is instructed by 
• the client and/or company management. 
• Prioritize and escalate issues to the appropriate support teams when needed.
• Provide IT training to users and participate in IT projects.
• Have a proactive communication with client and company management 
• Understand requirements and instruction/company management and provide the 
• service based on the requirements and instructions, including BYOD. 
• Read and understand any company provided documents and training 
• Submit company requited report, attendance for requested meeting, training 
• course 
• Mentor and train new team members if necessary 
• Follow team manager’s request/instruction to operate IT operation support 
• team 

 
▶QUALIFICATIONS AND REQUIREMENTS:     

• At least 4 years of experience in end-user support, including Windows-based LAN/WAN/Remote Access.
• Strong knowledge of business software: Windows OS, Office365
• Very flexible mindset & challenging personality against sudden big change of 
• request/work-flow/rules/responsibility range/environment 
• Toughness & strong motivation to complete heavy workload 
• Strong motivation to reach out goals 
• Strong attention to details with the ability to troubleshoot issues and provide 
• resolution  

 
▶SKILLS:    

• Team-oriented personality 
• Excellent communication skills 
• Microsoft Office (Outlook/Word/Excel/PowerPoint)
• Japanese skill is not required but welcome
• Spanish skill is not required but welcome

 

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