IT Support Technician Job at Charter Tech Services in Costa Mesa
Charter Tech Services, Costa Mesa, CA, US
Job Description
IT Support Technician
Job description:
We are an IT support firm seeking an experienced IT support technician to work full-time in Cosa Mesa, CA.
Responsibilities will include:
*Administration and troubleshooting of Windows-based devices
*Administration of Microsoft 365 / Office 365
*Administration of a large Google-based environment including Google Workspace and Chromebooks
*Administration of Apple MAC and iOS devices
*Be able to provide training/assistance for end users
*Be able to manage user accounts and policies across multiple systems (Entra AD, Google Workspace, LoB-specific)
*Managing and responding to tickets via ZenDesk
More about the job:
This job is located onsite at our clients office in Costa Mesa. The client is an online public charter school serving grades TK-12. You will work within in a team of IT professionals that are responsible for the clients entire Technology department. Your day will be spent at a single location. The general schedule is M-F ~8:00am to 4:30pm with a 30 minute lunch. After-hours and weekend work rarely occurs but is sometimes necessary. This position reports to a remote manager.
Qualifications:
People skills: this is the number one requirement. You must have excellent communication and inter-personal skills.
Experience: 1+ yrs of experience supporting users in a helpdesk role is required.
Polish: you must present yourself very well. You will be representing our company and on-site with our client every day. Please be able to write and speak clearly and concisely.
Initiative: you must be a self-starter that is capable of managing a task list and be able to identify new items that need to be completed.
Multitasker: you will be required to track multiple items at once (tickets, projects, etc.). Please be comfortable switching gears as necessary.
Other: This is an organization that works with children and as such you will be required to pass a background check and must have a clean record with no criminal history, no DUIs, no misdemeanors, no exceptions. Occasionally, you may be required to lift up to 50 pounds.
Bonus: Experience working in an education environment; industry standard IT certifications (A+, N+, Microsoft-based, etc.)