IT Trade Support / Urgent Hire Job at Motion Recruitment in Elk Grove Village

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A successful Chicago Trade shop is urgently looking to bring on an experienced Trade Support Engineer to their team. The support team is the first line of defense for real-time trading and system issues and they’re looking for someone who thrives in a fast-paced environment, can manage multiple priorities, and takes pride in solving complex technical challenges.

If you're a natural problem solver who enjoys bridging the gap between users and engineering, this is an ideal next step. You’ll have direct access to the trading engine, modern infrastructure, and the chance to grow within a high-caliber team

Required Skills & Experience

• 3+ years of IT Support experience in a Trade Environment
• 4 years Bachelor’s Degree
• years of Break/Fix PC and Mobile device experience
• Experience working with and troubleshooting Trade Applications
• Deep familiarity with FIX protocol
• Exposure to SQL or JSON servers
• Strong ability to fill multiple tickets in a fast paced environment
  
  

Desired Skills & Experience

• Scripting/Coding using C#
• Series 7 or Series 63 certifications
• Ability to fill out documentation
  
  

What You Will Be Doing

Tech Breakdown

• 40% Application Trade Support (GUI)
• 30% Device Troubleshooting (TeamViewer, Active Directory, )
• 20% Connectivity and Integration (FIX Protocol, Network Diagnostics)
  
  

Daily Responsibilities

• Provide Level 1 and Level 2 support for trade issues, connectivity, and application performance
• Troubleshoot system and order flow issues across SpiderRock’s proprietary trading platform
• Investigate routing problems with brokers and exchanges
• Conduct QA testing for trading tools, algorithms, and risk systems
• Assist with client onboarding, configuration, and account setup
• Collaborate closely with Enterprise Ops, Sales, and Dev teams
• Help train junior analysts and lead support initiatives as needed
  
  

The Offer

You Will Receive The Following Benefits

• Competitive salary + bonus structure
• Health, dental, vision insurance
• 401(k) Safe Harbor plan with company match
• Unlimited PTO + parental leave
• Hybrid work schedule
• Weekly catered lunches & unlimited snacks
  
  

Posted By: Gabriel Pettas

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Staffing and Recruiting

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