JAC Recruitment is hiring: IT Support Technician in Elk Grove Village
JAC Recruitment, Elk Grove Village, IL, United States, 60009
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Position Summary
In this position, you will provide IT support to both internal and external users. You will be responsible for maintaining and monitoring computer systems and networks, resolving technical issues, and collaborating with other departments to address users' technical needs.
Position Summary
In this position, you will provide IT support to both internal and external users. You will be responsible for maintaining and monitoring computer systems and networks, resolving technical issues, and collaborating with other departments to address users' technical needs.
Responsibilities
- Respond promptly and effectively to requests via the ITSM platform
- Document incidents and processes; ensure proper follow-up for tickets requiring further action
- Troubleshoot and resolve hardware and software issues; escalate when necessary
- Ensure all production changes comply with Change Management policies
- Maintain technical support procedures and reports
- Manage inventory of equipment, software, and licenses
- Install and configure software, hardware, networks, and peripherals (on-site and off-site)
- Provide guidance to external users for resolving technical problems
- Analyze logs and records to identify trends and potential issues
- Support implementation of new solutions or applications
- Assist with user onboarding and offboarding
- Repair or replace equipment as needed
- Associate’s degree or higher in Computer Technology or related field
- 2+ years of IT support experience
- Basic knowledge of Windows and Macintosh systems
- Basic knowledge of Android and iOS mobile devices
- Basic understanding of TCP/IP
- Ability to work independently and collaboratively
- Strong attention to detail, confidentiality, and client service orientation
- Effective written and verbal communication skills for interaction with management and external contacts
- Strong analytical and organizational skills
- MCP 、 A+, or other relevant certifications
WORK HOURS Monday –Friday, 9:00am–5:00pm Central Time
SALARY USD 24–30/hour (Full-time, Non-Exempt position)
BENEFITS Health , Dental, Vision, Life Insurance; Paid Vacation; Paid Holidays; 401(k)
Other : Visa support is not available
#countryUS
Seniority level
Seniority level
Entry level
Employment type
Employment type
Full-time
Job function
Job function
Information TechnologyIndustries
Staffing and Recruiting
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