Hustle Notice Biz is hiring: Customer Service Specialist in Cleveland
Hustle Notice Biz, Cleveland, Ohio, United States
Customer Service Specialist
Location: Cleveland, OH Company: Unilux Brand
Unilux Brand We are seeking a dedicated and enthusiastic Customer Service Specialist to join our dynamic team. As a key representative of our company, you will be responsible for delivering exceptional service to our clients and customers. Your primary role will involve addressing inquiries, resolving issues, and providing valuable information regarding our products and services.
Key Responsibilities
- Respond promptly to customer inquiries via phone, email, and chat
- Resolve customer issues and complaints in a professional and timely manner
- Provide product and service information to customers to assist in their decisions
- Maintain accurate records of customer interactions and transactions
- Collaborate with other departments to ensure customer needs are met
- Identify and escalate priority issues to the appropriate teams for further assistance
Skills, Knowledge and Expertise
- High school diploma or equivalent; college degree preferred
- Proven experience in a customer service role
- Excellent communication skills, both written and verbal
- Strong problem-solving skills with a customer-focused approach
- Ability to handle multiple tasks and prioritize effectively in a fast-paced environment
- Familiarity with customer service software and CRM systems
Benefits
- Comprehensive health, dental, and vision coverage
- Paid time off, including vacation and sick leave
- Retirement savings plan with employer contributions
- Employee wellness programs and mental health support
- Professional training and development opportunities
About Unilux Brand
We specialize in delivering innovative solutions and exceptional services to meet the diverse needs of our clients. With a strong commitment to quality and customer satisfaction, we strive to exceed expectations and drive success in every project we undertake.
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