Walgreens
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Emerging Store Manager
role at
Walgreens
Supervises customer service associates and designated hitters. Responsible for managing the front end of the store and making recommendations on the overall operations of the Pharmacy and Retail Store.
Supports Store Manager with the overall operation of the store to achieve company deliverables; works alternate schedule with the Store Manager with minimal overlap; assumes responsibilities of all store activities in the absence of the Store Manager. Ensures proper merchandising, protection of store assets, and improves store sales and profitability.
Leads and manages store team members, including recruitment, hiring, performance management, and discipline of direct reports to ensure teams are engaged and performing their responsibilities to achieve company deliverables.
Customer Experience
Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer complaints in a timely manner and answers questions to ensure a positive customer experience. Models and shares customer service best practices.
Monitors customer service, provides coaching, training, and develops plans for improvements in both the front-end and pharmacy. Empowers team members to find impactful resolutions for customers; seeks solutions that exceed customer expectations and build loyalty.
Accountable for improving overall customer service metrics.
Operations
Supervises store operation and team activities, including assigning daily tasks, delegating, opening/closing shifts, and managing schedules and time records.
Collaborates with external partners to support community outreach and external partnerships.
Supports data-driven decision making, monitoring impact of initiatives.
Manages cash operations, inventory, store maintenance, safety, and compliance with policies and laws.
Ensures team members are trained on systems and safety protocols.
Completes special assignments and tasks as needed.
Business Performance Management
Analyzes financial and performance data; creates action plans for store improvement.
Uses KPIs and operating statements to drive solutions and growth initiatives.
Supports pharmacy operations during busy periods, including serving as a pharmacy technician if necessary.
People & Performance Management
Leads and trains team members, providing coaching and development opportunities.
Manages performance through goal setting, feedback, and recognition.
Recruits and retains talent, plans staffing needs, and participates in hiring processes.
Fosters a culture of accountability and performance management.
Training & Personal Development
Completes Store Manager training programs and ongoing development courses.
Monitors personal performance, seeks feedback, and maintains an Individual Development Plan.
Obtains and maintains required pharmacy technician licenses.
Communications
Maintains open communication with team through meetings and discussions.
Assists in planning and communicating store strategy.
Qualifications include a Bachelor's degree or equivalent experience, leadership skills, and flexibility in schedule and location.
Must be fluent in English and willing to work extended hours and accept potential promotion and relocation.
Walgreens is an Equal Opportunity Employer. Salary range: $45,000 - $71,550. For benefits details, visit
jobs.walgreens.com/benefits .
#J-18808-Ljbffr
Emerging Store Manager
role at
Walgreens
Supervises customer service associates and designated hitters. Responsible for managing the front end of the store and making recommendations on the overall operations of the Pharmacy and Retail Store.
Supports Store Manager with the overall operation of the store to achieve company deliverables; works alternate schedule with the Store Manager with minimal overlap; assumes responsibilities of all store activities in the absence of the Store Manager. Ensures proper merchandising, protection of store assets, and improves store sales and profitability.
Leads and manages store team members, including recruitment, hiring, performance management, and discipline of direct reports to ensure teams are engaged and performing their responsibilities to achieve company deliverables.
Customer Experience
Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer complaints in a timely manner and answers questions to ensure a positive customer experience. Models and shares customer service best practices.
Monitors customer service, provides coaching, training, and develops plans for improvements in both the front-end and pharmacy. Empowers team members to find impactful resolutions for customers; seeks solutions that exceed customer expectations and build loyalty.
Accountable for improving overall customer service metrics.
Operations
Supervises store operation and team activities, including assigning daily tasks, delegating, opening/closing shifts, and managing schedules and time records.
Collaborates with external partners to support community outreach and external partnerships.
Supports data-driven decision making, monitoring impact of initiatives.
Manages cash operations, inventory, store maintenance, safety, and compliance with policies and laws.
Ensures team members are trained on systems and safety protocols.
Completes special assignments and tasks as needed.
Business Performance Management
Analyzes financial and performance data; creates action plans for store improvement.
Uses KPIs and operating statements to drive solutions and growth initiatives.
Supports pharmacy operations during busy periods, including serving as a pharmacy technician if necessary.
People & Performance Management
Leads and trains team members, providing coaching and development opportunities.
Manages performance through goal setting, feedback, and recognition.
Recruits and retains talent, plans staffing needs, and participates in hiring processes.
Fosters a culture of accountability and performance management.
Training & Personal Development
Completes Store Manager training programs and ongoing development courses.
Monitors personal performance, seeks feedback, and maintains an Individual Development Plan.
Obtains and maintains required pharmacy technician licenses.
Communications
Maintains open communication with team through meetings and discussions.
Assists in planning and communicating store strategy.
Qualifications include a Bachelor's degree or equivalent experience, leadership skills, and flexibility in schedule and location.
Must be fluent in English and willing to work extended hours and accept potential promotion and relocation.
Walgreens is an Equal Opportunity Employer. Salary range: $45,000 - $71,550. For benefits details, visit
jobs.walgreens.com/benefits .
#J-18808-Ljbffr