SCAN Group is a not-for-profit organization dedicated to tackling the most pressing issues facing older adults in the United States. SCAN Group is the sole corporate member of SCAN Health Plan, one of the nation's leading not-for-profit Medicare Advantage plans, serving more than 277,000 members in California, Arizona, Nevada, Texas and New Mexico. SCAN has been a mission-driven organization dedicated to keeping seniors healthy and independent for more than 45 years and is known throughout the healthcare industry and nationally as a leading expert in senior healthcare.
SCAN employees are a group of talented, passionate professionals who are committed to supporting older adults on their aging journey, while also innovating healthcare for seniors everywhere. Employees are provided in-depth training and access to state-of-the-art tools necessary to do their jobs, as well as development and growth opportunities. SCAN takes great pride in recognizing our team members as experts in their fields and rewarding them for their efforts. If you are interested in becoming part of an organization that is innovating senior healthcare visit www.thescangroup.org, www.scanhealthplan.com, or follow us on LinkedIn, Facebook, and Twitter.
Job Description:
The Job
As a key member of the Enterprise Analytics team, the Senior Business Analyst will collaborate with business stakeholders, particularly in the Member Experience function, to drive analytics and reporting that help us achieve our Member Obsession goals. You will manage, transform, and analyze data while leading projects using agile methodologies and help shape our future vision of how AI and advanced analytics can enable our mission of keeping seniors healthy and independent.
You Will
Analyze data related to member experience (e.g., CAHPS survey, NPS, complaints, disenrollment) and create reports/dashboards that track key metrics over time
Develop member segmentation models to tailor interventions and communications
Identify pain points across the member journey (enrollment, onboarding, utilization, billing, customer service)
Support our Digital team to identify key insights on how our members utilize our website and app
Analyze the voice of the customer to identify drivers of satisfaction or dissatisfaction, including root cause analyses
Use AI/ML models to identify drivers of voluntary disenrollment or other key objectives
Analyze and build BI around service center metrics such as first call resolution, call transfer rates, resolution times, etc., to inform operations.
Assess how members utilize their benefits and identify how we should consider improving benefits to boost member satisfaction
Write complex SQL queries to extract member-level data from the enterprise data warehouse
Support or help build personalization engines for member engagement (e.g., next best action).
We seek Rebels who are curious about AI and its power to transform how we operate and serve our members.
Actively support the achievement of SCAN's Vision and Goals.
Other duties as assigned.
Your Qualifications
Bachelor's degree in business, Statistics, Analytics, or Technology related discipline or equivalent experience
5-7 years of related experience, ideally at a health plan. Performs work under minimal supervision. Intuitively handles complex issues and problems, and refers only the most complex issues to higher-level staff. Possesses comprehensive knowledge of subject matter. Provides leadership, coaching, and/or mentoring to a subordinate group.
Data visualization (e.g. Power BI, Tableau)
Data querying via Snowflake, SQL Server, or equivalent; Alteryx, dbt/Coalesce, or other data transformation tools
Deep familiarity with member experience drivers, particularly in a health plan context
Python and common libraries, or equivalent; Experience building Streamlit apps a plus
Delivery via an agile sprint model (Scrum, SAFe)
Ability to communicate well with business owners and technical staff for effective scope control and timely project completion.
Demonstrated ability to analyze business needs and work with technical staff to formulate analytical solutions
Demonstrated ability to define user stories and functional specifications, testing, and user satisfaction testing.
Strong interpersonal skills, including excellent written and verbal communication skills.
Strong organizational skills; ability to multitask across multiple initiatives at a time
Strong analytical and critical thinking skills
Exceptional product taste to deliver solutions that delight our business stakeholders
Ability to create working prototypes using AI-powered coding tools
What's in it for you?
Base Pay Range: $80,300 to $138,330 annually
An annual employee bonus program
Robust Wellness Program
Generous paid-time-off (PTO)
11 paid holidays per year, plus 1 floating holiday, plus 1 birthday holiday
Excellent 401(k) Retirement Saving Plan with employer match
Robust employee recognition program
Tuition reimbursement
An opportunity to become part of a team that makes a difference to our members and our community every day!
We're always looking for talented people to join our team! Qualified applicants are encouraged to apply now!
At SCAN we believe that it is our business to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects our community through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more.
SCAN is proud to be an Equal Employment Opportunity and Affirmative Action workplace. Individuals seeking employment will receive consideration for employment without regard to race, color, national origin, religion, age, sex (including pregnancy, childbirth or related medical conditions), sexual orientation, gender perception or identity, age, marital status, disability, protected veteran status or any other status protected by law. A background check is required.
#LI-MS1
#LI-Hybrid
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)