The Seer Group is hiring: IT Services Administrator I / IT Support in Dallas

Are you a tech-savvy problem solver with a passion for helping others? Do you thrive in fast-paced environments and enjoy working with new technology? If so, we have the perfect opportunity for you! We are looking for an IT Services Administrator I to help provide foundational IT support to ensure the seamless operation of our IT systems.

Job Title: IT Services Administrator I / IT Support
Location: Remote/Hybrid (Dallas area)
Salary Range: $50,000 - $60,000 (DOE)
FLSA Status: Non-Exempt

Position Summary:
This role requires proficiency in Level 1 support, basic desktop support, mobile device management (MDM), and a foundational understanding of networking. The IT Services Administrator I will assist with troubleshooting technical issues, support senior team members, and manage user requests. This is a remote/hybrid role, primarily involving remote work. However, candidates must reside within a 60-minute commute of a local Collaboration Center or Brand to ensure timely response to any on-site requirements on an as-needed basis. While these visits may be infrequent, the ability to promptly address on-site requirements is essential.

Key Responsibilities:

• Provide basic technical support for hardware, software, and networking issues across servers, desktops, laptops, and mobile devices.
• Support local/remote network systems, including Ubiquiti, and manage Intune/Entra, Microsoft Teams, and Exchange.
• Ensure all cybersecurity frameworks and best practices are maintained and updated regularly.
• Respond to and manage cybersecurity incidents.
• Conduct desktop support, including installations, upgrades, and patch management.
• Support mobile devices like iOS or Android tablets or phones, including Mobile Device Management (MDM) solutions.
• Provide support for Office 365, including SharePoint and OneDrive.
• Document and track support requests, ensuring timely resolution.
• Coordinate and manage IT incident response, ensuring timely resolution and documentation of incidents.
• Follow IT change management processes to ensure smooth transitions and minimal disruption to services.
• Assist with asset management, ensuring accurate tracking, deployment, and lifecycle management of IT equipment.
• Document processes, procedures, and resolutions to ensure knowledge sharing and continuity.
• Collaborate with others to implement and maintain IT policies and security protocols.
• Coordinate with external vendors and service providers to ensure quality and timely IT support and service delivery.
• Identify and recommend opportunities for continuous improvement in IT processes and procedures.