Our Calling
Guest Services Associate - Christian Ministry
Our Calling, Dallas, Texas, United States, 75215
Applicant Requirements
We request that you submit both a resume and cover letter that demonstrates your interest and qualifications for working in a ministry position and the position that you are applying for. You will not be considered without both. Please see requirements below.
About OurCalling
OurCalling is a ministry specifically focused on the unsheltered homeless community. We operate an outreach center for the homeless community near downtown Dallas. We are passionate about loving and helping the unsheltered homeless transition to better lives. We are a faith-based ministry where every job is a ministry position. Each staff member should be able to clearly share the Gospel and communicate their own testimony. While everyone on the team wears multiple hats, our primary function is getting people off the street and helping them walk with Jesus. We want everything that we do to point to Jesus. We serve 200-400 guests daily. We are a "zero-barrier" facility that is welcoming and compassionate to all who enter.
Position Title
: Guest Services Associate
Department
: Operations
Reports to
: Guest Services Manager
Direct Reports
: Not Applicable
FLSA status
: Full-Time / Non-Exempt
Salary:
$18/hour
Position Summary:
The Guest Services Associate is part of our Guest Services team within our Operations Department and assists in a variety of duties related to delivering services and resources to our Guests. This may include assisting with Guest intake, kitchen support, providing clothing, laundry services, meals, showers, sorting, organizing, and storing donated items in our warehouse, and other roles or duties as necessary. The person in this position provides instructions and direction to volunteers that are serving in the Guest Services area. This position may also rotate around the ministry to perform a variety of duties and responsibilities across the Operations Department.
Essential Duties and Responsibilities
:
Serve as part of the Guests Services team to provide daily resources to our Guests, such as meals, clothing, laundry, showers, warehouse organizing, and other duties Provide a great Guest experience by serving others with a loving, compassionate attitude Rotate into various support positions, as required by leadership, to provide the above services in different locations of the building Create and maintain a WOW volunteer experience Maintain a clean and organized workspace (light housekeeping) Education and Experience:
High school graduate or equivalent, required Minimum of 2 years' experience in similar support or volunteer roles Ministry to the unsheltered homeless or experience working with addiction recovery, mental illness, the disabled, the aged or infirmed, preferred Skills and Abilities:
Treat Guests with respect and dignity demonstrating compassion, humility, kindness, grace and mercy at all times Must be comfortable interacting with the population that the ministry serves, namely the unsheltered homeless, including those with addiction or mental illness challenges, exercising de-escalating language and body language when needed and always acting with integrity Flexible, resilient, and comfortable working in a busy, and at times, fluid environment Dependable, responsible, and timely in working assigned shifts and responsibilities Demonstrated maturity in decisions and judgment; comfortable consulting with leadership and peers to find the best solutions, to do "the right thing" for our Guests Communication skills, including the ability to read, write, communicate information to Guests, staff, and partner organizations Interpersonal skills to handle situations with confidentiality, poise, and tact Maintenance of a clean, safe, and healthy environment Understanding the physical and emotional needs of, and ways to work with, the homeless population we serve, including the need for respect for the Guests, their privacy and property Physical Requirements: Must be able to lift heavy items of at least 25 pounds; climb stairs easily; work in uncomfortable temperature climates when necessary Must demonstrate a team-player attitude Additional Qualifications:
Upholding a close and growing relationship as a disciple of Jesus Christ
Our Benefits:
We offer an excellent Total Rewards benefit package that includes over 3 weeks' Paid Time Off plus Holidays to start, as well as Health Reimbursement Benefit of up to $800 per month, Parental Leave, Life Insurance, Retirement Plan with matching, and more.
The pay range for this role is:
18 - 18 USD per hour (OurCalling - Cesar Chavez)
We request that you submit both a resume and cover letter that demonstrates your interest and qualifications for working in a ministry position and the position that you are applying for. You will not be considered without both. Please see requirements below.
About OurCalling
OurCalling is a ministry specifically focused on the unsheltered homeless community. We operate an outreach center for the homeless community near downtown Dallas. We are passionate about loving and helping the unsheltered homeless transition to better lives. We are a faith-based ministry where every job is a ministry position. Each staff member should be able to clearly share the Gospel and communicate their own testimony. While everyone on the team wears multiple hats, our primary function is getting people off the street and helping them walk with Jesus. We want everything that we do to point to Jesus. We serve 200-400 guests daily. We are a "zero-barrier" facility that is welcoming and compassionate to all who enter.
Position Title
: Guest Services Associate
Department
: Operations
Reports to
: Guest Services Manager
Direct Reports
: Not Applicable
FLSA status
: Full-Time / Non-Exempt
Salary:
$18/hour
Position Summary:
The Guest Services Associate is part of our Guest Services team within our Operations Department and assists in a variety of duties related to delivering services and resources to our Guests. This may include assisting with Guest intake, kitchen support, providing clothing, laundry services, meals, showers, sorting, organizing, and storing donated items in our warehouse, and other roles or duties as necessary. The person in this position provides instructions and direction to volunteers that are serving in the Guest Services area. This position may also rotate around the ministry to perform a variety of duties and responsibilities across the Operations Department.
Essential Duties and Responsibilities
:
Serve as part of the Guests Services team to provide daily resources to our Guests, such as meals, clothing, laundry, showers, warehouse organizing, and other duties Provide a great Guest experience by serving others with a loving, compassionate attitude Rotate into various support positions, as required by leadership, to provide the above services in different locations of the building Create and maintain a WOW volunteer experience Maintain a clean and organized workspace (light housekeeping) Education and Experience:
High school graduate or equivalent, required Minimum of 2 years' experience in similar support or volunteer roles Ministry to the unsheltered homeless or experience working with addiction recovery, mental illness, the disabled, the aged or infirmed, preferred Skills and Abilities:
Treat Guests with respect and dignity demonstrating compassion, humility, kindness, grace and mercy at all times Must be comfortable interacting with the population that the ministry serves, namely the unsheltered homeless, including those with addiction or mental illness challenges, exercising de-escalating language and body language when needed and always acting with integrity Flexible, resilient, and comfortable working in a busy, and at times, fluid environment Dependable, responsible, and timely in working assigned shifts and responsibilities Demonstrated maturity in decisions and judgment; comfortable consulting with leadership and peers to find the best solutions, to do "the right thing" for our Guests Communication skills, including the ability to read, write, communicate information to Guests, staff, and partner organizations Interpersonal skills to handle situations with confidentiality, poise, and tact Maintenance of a clean, safe, and healthy environment Understanding the physical and emotional needs of, and ways to work with, the homeless population we serve, including the need for respect for the Guests, their privacy and property Physical Requirements: Must be able to lift heavy items of at least 25 pounds; climb stairs easily; work in uncomfortable temperature climates when necessary Must demonstrate a team-player attitude Additional Qualifications:
Upholding a close and growing relationship as a disciple of Jesus Christ
Our Benefits:
We offer an excellent Total Rewards benefit package that includes over 3 weeks' Paid Time Off plus Holidays to start, as well as Health Reimbursement Benefit of up to $800 per month, Parental Leave, Life Insurance, Retirement Plan with matching, and more.
The pay range for this role is:
18 - 18 USD per hour (OurCalling - Cesar Chavez)