Prince George's County Public Schools
Public Safety Communications Operations Division Manager
Prince George's County Public Schools, Upper Marlboro, Maryland, United States, 20774
Overview Prince George’s County Government, Office of Homeland Security (OHS) is seeking qualified applicants to fill a permanent full-time Public Safety Communications Operations Division Manager (Administrative Specialist I) position, grade G29, within the Public Safety Communications (PSC) Division. The role coordinates with the OHS/PSC Division Chief and Deputy Director to ensure the accuracy, efficiency, and effectiveness of public safety emergency call processing and training to State, industry, and local standards. The County’s 9-1-1 Specialists are the public’s focal point of public safety response and carry responsibility for the safety of other first responders. This position is a critical component in the daily operation of the 9-1-1 Emergency Communications Center and the overall public safety continuum.
Increase your chances of an interview by reading the following overview of this role before making an application. The Office of Homeland Security (OHS) was established to consolidate emergency response entities and to support the agency’s mission across County public safety operations. Location and work setting include facilities at multiple sites including the 9-1-1/Dispatch Back-Up Center. Telework opportunities are limited due to the essential public safety nature of the work. Equal Opportunity/Affirmative Action Employer committed to diversity and inclusion in the workplace. Responsibilities
Coordinate the OHS/PSC Operations Division to provide efficient and exceptional emergency communications services for Prince George’s County residents while maintaining quality support to interfacing public safety agencies. Ensure the processing of more than 1.5 million service requests within agency requirements, state mandates, and industry standards. Ensure the dispatch of more than 1.2 million emergency calls per year within agency requirements, industry standards, and public safety agency guidelines. Enforce policies and procedures and ensure compliance with legislatively mandated 9-1-1 Specialist training, education, and certification programs. Manage and oversee 9-1-1, Law Enforcement Dispatch, and Fire/EMS Dispatch and Training areas of OHS/PSC. Serve as project manager for complex operational and high-level technical projects; manage special projects as assigned by the Division Chief or Deputy Director. Assist with the development and maintenance of comprehensive operational policies and procedures for OHS/PSC Operations Division. Maintain liaison with other counties, states, and municipalities to coordinate related professional emergency communications services. Prepare and distribute regularly scheduled reports from electronic data systems. Ensure disciplinary investigations and actions are carried out in keeping with Personnel Law, the PCEA Collective Bargaining Agreement, and agency procedures. Represent the Deputy Director and Prince George’s County by actively participating in meetings and events with Civic, County, Municipal, State, Regional and Federal private organizations. Qualifications
Master's Degree from an accredited College or University in Business Administration, Public Administration, or a closely related field. Two (2) years of progressively responsible experience in governmental activities. Two (2) years of management level work experience in a large, combined 9-1-1, Fire/EMS Dispatch and Law Enforcement Dispatch emergency communications center (a large center processes >700,000 calls per year). Two (2) years of experience overseeing and implementing complex 9-1-1 and dispatch projects in a large, combined emergency communications center. Two (2) years of experience managing entry level, supervisory, and continuous education training programs for 9-1-1, law enforcement dispatch, fire/EMS dispatch, and cross-trained 9-1-1 Specialist personnel in a large center. Must possess and maintain a valid driver's license at the time of application. A large emergency communications center is defined as one that receives and processes more than 700,000 calls per year. An equivalent combination of education, experience, and training may be considered; however there is no equivalency for required management and supervisory experience. Preferred Qualifications
Nine (9) years of progressively responsible experience in a large, combined 9-1-1, Fire/EMS Dispatch and Law Enforcement Dispatch emergency communications center. Five (5) years of management-level work experience in a large, combined 9-1-1, Fire/EMS Dispatch and Law Enforcement Dispatch emergency communications center. Two (2) years of dispatcher experience with ability to answer and process 9-1-1 calls and dispatch both Law Enforcement and Fire/EMS personnel when needed. Five (5) years of leadership roles in state, regional, national or local committees advising on 9-1-1, dispatch, and related technology policies. Possession of a valid Maryland driver's license, and current IAED certifications (EMD, EFD, EPD) or comparable certifications; candidates must obtain IAED EMD/EFD/EPD certifications within 60 days of employment if applicable. Possession of CTO and Instructor I certifications (or equivalent); professional-level accreditation such as ENP, CPE, CMCP, or RPL. Proficiency with Microsoft Office and Adobe Acrobat Pro; experience with IAED AQUA, NICE, VESTA 9-1-1, and Motorola Premier One CAD systems for QA and reporting. Project Management Certification with experience managing large technical public safety projects. All 9-1-1 Specialist training and certifications as required by the State of Maryland. Note: Application materials should clearly demonstrate the above qualifications. This description reflects the responsibilities and qualifications for the position as listed by the employer; it does not imply a contract of employment.
#J-18808-Ljbffr
Increase your chances of an interview by reading the following overview of this role before making an application. The Office of Homeland Security (OHS) was established to consolidate emergency response entities and to support the agency’s mission across County public safety operations. Location and work setting include facilities at multiple sites including the 9-1-1/Dispatch Back-Up Center. Telework opportunities are limited due to the essential public safety nature of the work. Equal Opportunity/Affirmative Action Employer committed to diversity and inclusion in the workplace. Responsibilities
Coordinate the OHS/PSC Operations Division to provide efficient and exceptional emergency communications services for Prince George’s County residents while maintaining quality support to interfacing public safety agencies. Ensure the processing of more than 1.5 million service requests within agency requirements, state mandates, and industry standards. Ensure the dispatch of more than 1.2 million emergency calls per year within agency requirements, industry standards, and public safety agency guidelines. Enforce policies and procedures and ensure compliance with legislatively mandated 9-1-1 Specialist training, education, and certification programs. Manage and oversee 9-1-1, Law Enforcement Dispatch, and Fire/EMS Dispatch and Training areas of OHS/PSC. Serve as project manager for complex operational and high-level technical projects; manage special projects as assigned by the Division Chief or Deputy Director. Assist with the development and maintenance of comprehensive operational policies and procedures for OHS/PSC Operations Division. Maintain liaison with other counties, states, and municipalities to coordinate related professional emergency communications services. Prepare and distribute regularly scheduled reports from electronic data systems. Ensure disciplinary investigations and actions are carried out in keeping with Personnel Law, the PCEA Collective Bargaining Agreement, and agency procedures. Represent the Deputy Director and Prince George’s County by actively participating in meetings and events with Civic, County, Municipal, State, Regional and Federal private organizations. Qualifications
Master's Degree from an accredited College or University in Business Administration, Public Administration, or a closely related field. Two (2) years of progressively responsible experience in governmental activities. Two (2) years of management level work experience in a large, combined 9-1-1, Fire/EMS Dispatch and Law Enforcement Dispatch emergency communications center (a large center processes >700,000 calls per year). Two (2) years of experience overseeing and implementing complex 9-1-1 and dispatch projects in a large, combined emergency communications center. Two (2) years of experience managing entry level, supervisory, and continuous education training programs for 9-1-1, law enforcement dispatch, fire/EMS dispatch, and cross-trained 9-1-1 Specialist personnel in a large center. Must possess and maintain a valid driver's license at the time of application. A large emergency communications center is defined as one that receives and processes more than 700,000 calls per year. An equivalent combination of education, experience, and training may be considered; however there is no equivalency for required management and supervisory experience. Preferred Qualifications
Nine (9) years of progressively responsible experience in a large, combined 9-1-1, Fire/EMS Dispatch and Law Enforcement Dispatch emergency communications center. Five (5) years of management-level work experience in a large, combined 9-1-1, Fire/EMS Dispatch and Law Enforcement Dispatch emergency communications center. Two (2) years of dispatcher experience with ability to answer and process 9-1-1 calls and dispatch both Law Enforcement and Fire/EMS personnel when needed. Five (5) years of leadership roles in state, regional, national or local committees advising on 9-1-1, dispatch, and related technology policies. Possession of a valid Maryland driver's license, and current IAED certifications (EMD, EFD, EPD) or comparable certifications; candidates must obtain IAED EMD/EFD/EPD certifications within 60 days of employment if applicable. Possession of CTO and Instructor I certifications (or equivalent); professional-level accreditation such as ENP, CPE, CMCP, or RPL. Proficiency with Microsoft Office and Adobe Acrobat Pro; experience with IAED AQUA, NICE, VESTA 9-1-1, and Motorola Premier One CAD systems for QA and reporting. Project Management Certification with experience managing large technical public safety projects. All 9-1-1 Specialist training and certifications as required by the State of Maryland. Note: Application materials should clearly demonstrate the above qualifications. This description reflects the responsibilities and qualifications for the position as listed by the employer; it does not imply a contract of employment.
#J-18808-Ljbffr