Rose International
NEW JOB OPENING CUSTOMER CARE REPRESENTATIVE IN HONOLULU, HI, USA!
Rose International, Hilo, Hawaii, us, 96721
Job Description
Min Hourly Rate($): 18.00
Max Hourly Rate($): 19.00
Required Education • High School Diploma or equivalent experience
Preferred Education: • Associate degree or equivalent experience
Required Qualifications/Skills/Experience: • 1+ year of experience interacting with customers (call center, retail, customer service, hospitality, or military) • Computer proficiency in Windows-based applications.
Preferred Qualifications/Skills/Experience: • Ability to problem solve in a positive, productive manner • Comfortable relating to customers in a patient, helpful way that demonstrates genuine concern for improving customer quality of life • Reliability and compliance with scheduling standards • Ability to exhibit patience, empathy, and express assurance and confidence • Strong customer service skills including courteous telephone etiquette and professionalism • Strong oral, interpersonal, and communication skills • 6+ months of healthcare experience
Customer Care Representative Overview: • Support members with their pharmacy benefit plans through inbound calls • Assist with prescription insurance, medication coverage, and mail order prescriptions • Provide solutions to simplify healthcare experiences for members • Service a variety of clients and call types in a dynamic, evolving business environment • Gain exposure to healthcare while expanding career opportunities within Client • Comprehensive training program (minimum 6 weeks, onsite or virtual depending on role) combining hands-on learning, self-paced modules, and leadership engagement
Job Duties • Take inbound calls to assist members with questions regarding their pharmacy benefit plans • Provide guidance on prescription coverage, mail order prescriptions, and available healthcare options • Ensure members understand their coverage and assist in resolving issues • Deliver excellent customer service through professionalism, empathy, and effective communication • Maintain compliance with HIPAA and government regulations
Industry: Healthcare Estimated Start Date: 10/31/2025
**Only those lawfully authorized to work in the designated country associated with the position will be considered.**
**Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client's business needs and requirements.**
Benefits: For information and details on employment benefits offered with this position, please visit here . Should you have any questions/concerns, please contact our HR Department via our secure website .
California Pay Equity: For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here .
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department .
Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).
Required Education • High School Diploma or equivalent experience
Preferred Education: • Associate degree or equivalent experience
Required Qualifications/Skills/Experience: • 1+ year of experience interacting with customers (call center, retail, customer service, hospitality, or military) • Computer proficiency in Windows-based applications.
Preferred Qualifications/Skills/Experience: • Ability to problem solve in a positive, productive manner • Comfortable relating to customers in a patient, helpful way that demonstrates genuine concern for improving customer quality of life • Reliability and compliance with scheduling standards • Ability to exhibit patience, empathy, and express assurance and confidence • Strong customer service skills including courteous telephone etiquette and professionalism • Strong oral, interpersonal, and communication skills • 6+ months of healthcare experience
Customer Care Representative Overview: • Support members with their pharmacy benefit plans through inbound calls • Assist with prescription insurance, medication coverage, and mail order prescriptions • Provide solutions to simplify healthcare experiences for members • Service a variety of clients and call types in a dynamic, evolving business environment • Gain exposure to healthcare while expanding career opportunities within Client • Comprehensive training program (minimum 6 weeks, onsite or virtual depending on role) combining hands-on learning, self-paced modules, and leadership engagement
Job Duties • Take inbound calls to assist members with questions regarding their pharmacy benefit plans • Provide guidance on prescription coverage, mail order prescriptions, and available healthcare options • Ensure members understand their coverage and assist in resolving issues • Deliver excellent customer service through professionalism, empathy, and effective communication • Maintain compliance with HIPAA and government regulations
Industry: Healthcare Estimated Start Date: 10/31/2025
**Only those lawfully authorized to work in the designated country associated with the position will be considered.**
**Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client's business needs and requirements.**
Benefits: For information and details on employment benefits offered with this position, please visit here . Should you have any questions/concerns, please contact our HR Department via our secure website .
California Pay Equity: For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here .
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department .
Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).