Customer Support Specialist Job at Hustle Notice Biz in Los Angeles

Customer Support Specialist

We are currently seeking a Customer Support Specialist to join our team in Los Angeles. This role will focus on resolving customer inquiries, assisting with product information, and ensuring a smooth and positive customer experience from start to finish. The ideal candidate is organized, detail-oriented, and passionate about delivering excellent service.

Responsibilities

• Respond to customer inquiries via phone, email, and in-person with professionalism and accuracy
• Resolve product or service issues by clarifying the customer's concerns, identifying the root cause, and offering effective solutions
• Maintain detailed and accurate records of customer interactions
• Collaborate with internal teams to address customer needs and improve service delivery
• Follow company procedures and contribute to the improvement of support processes
• Escalate unresolved issues to the appropriate departments when necessary

Qualifications

• Previous experience in customer support or a similar client-facing role preferred
• Excellent verbal and written communication skills
• Strong problem-solving abilities and attention to detail
• Ability to multitask and work in a fast-paced environment
• Proficient in using customer service software and tools
• High school diploma or equivalent required; college degree is a plus

Benefits

• Competitive annual salary ($65,000$70,000)
• Opportunities for professional development and career advancement
• Supportive and team-oriented work environment
• Skills-based training and learning opportunities
• Full-time, stable schedule with work-life balance

About Hustle Notice Biz

We specialize in delivering innovative solutions and exceptional services to meet the diverse needs of our clients. With a strong commitment to quality and customer satisfaction, we strive to exceed expectations and drive success in every project we undertake.

Our Hiring Process

Stage 1: Applied

Stage 2: Review

Stage 3: Interview

Stage 4: Hired

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