Arlington County, VA
Benefits Customer Service Specialist
Arlington County, VA, Arlington, Virginia, United States, 22201
Job Description
IMPORTANT NOTICE:
Arlington County requires all applicants to thoroughly complete each section of the application, including prior job responsibilities, duties, and supplemental questions. While you may attach a resume, it will not replace a completed application. Incomplete applications will not be considered.
Arlington County Government is seeking a
Benefits Customer Service Specialist
to join our award winning Human Resources Department. This position will assist employees and retirees in understanding and taking full advantage of the many benefits offered by the County, including health, dental, and life insurance, commuter benefits, leave and retirement plans. This is a rewarding role in which you will use strong customer service and technology skills to answer questions, resolve issues, and administer programs for the benefit of our employees.
Responsibilities
Specific duties include: Assisting employees and retirees in understanding, enrolling in, and using their benefits through phone, email, in-person, and video communication; Guiding employees through HRIS Self-Service options for new hire enrollment, life event changes, open enrollment, and troubleshooting; Administering benefit programs in compliance with regulations, plan documents, and County policies, including commuter benefits, tuition reimbursement, COBRA, and retiree benefits; Determining eligibility, processing enrollments, changes, and terminations, and updating records in Oracle Cloud HRIS, retiree databases, and other software platforms; Participating in biweekly payroll processing, reviewing and correcting payroll data, and ensuring accurate and timely benefit deductions; Reviewing and reconciling vendor interface files, error reports, and invoices, and coordinating with vendors to resolve claims, eligibility, and enrollment issues; Supporting onboarding and offboarding processes by reviewing dependent eligibility, conducting benefits orientations, and maintaining accurate communications with employees; Developing and reviewing communication materials such as intranet/website content, newsletters, presentations, videos, and general correspondence; Using a variety of software tools to track workload, monitor service delivery, and improve benefit administration processes; and Working on special projects or performing additional duties as assigned. The ideal candidate will be able to work closely with a team of HR analysts, remain professional and calm in a high volume, fast-paced environment, and bring to work a positive attitude and problem-solving approach.
Qualifications
Minimum:
Bachelor's degree in human resources, business administration, or other related field; and Some experience providing direct customer service, preferably in human resources or benefits administration. Substitution:
Additional qualifying experience can be substituted for the educational requirement. Additional education can be substituted for the experience requirement.
Desirable:
Preference may be given to candidates with one or more of the following:
Experience using Oracle Cloud, Oracle PRISM+, PeopleSoft, SAP, or other HRIS systems for record maintenance and report generation; Experience administering benefit programs such as medical, dental, life insurance, retirement, and COBRA; Experience working with HR laws, regulations, and web-based case management or customer service tracking systems; CEBS, PHR, or other related certifications/coursework; and Ability to read, write, and speak in Spanish.
Special Requirements
Background Check:
A pre-employment criminal records check will be conducted. It will include checks of the following: criminal record, driving record, education, professional licensure, and credit history. You will be required to sign a release authorizing the County to obtain your background information.
Additional Information
Work Hours:
Flexible and telework options typically between the hours of 8 a.m. to 5 p.m. Monday through Friday.
Your responses to the Supplemental Questionnaire are considered part of the selection process. Please do not enter "see resume" as a response to the questions.
Each section of the application must be completed. A resume may be attached; however, it will not substitute for the completed application. Incomplete applications will not be considered.
This position is eligible for County government employee benefits that include health, dental, vacation and sick leave, commuter transportation subsidies, tuition reimbursement, as well as a generous retirement plan.
For more information on Arlington County's generous benefits and retirement plan, click here.
Arlington County is committed to advancing diversity, equity, access, and inclusion across all our services, activities, and programs. Learn more about our commitment.
#LI-Hybrid
IMPORTANT NOTICE:
Arlington County requires all applicants to thoroughly complete each section of the application, including prior job responsibilities, duties, and supplemental questions. While you may attach a resume, it will not replace a completed application. Incomplete applications will not be considered.
Arlington County Government is seeking a
Benefits Customer Service Specialist
to join our award winning Human Resources Department. This position will assist employees and retirees in understanding and taking full advantage of the many benefits offered by the County, including health, dental, and life insurance, commuter benefits, leave and retirement plans. This is a rewarding role in which you will use strong customer service and technology skills to answer questions, resolve issues, and administer programs for the benefit of our employees.
Responsibilities
Specific duties include: Assisting employees and retirees in understanding, enrolling in, and using their benefits through phone, email, in-person, and video communication; Guiding employees through HRIS Self-Service options for new hire enrollment, life event changes, open enrollment, and troubleshooting; Administering benefit programs in compliance with regulations, plan documents, and County policies, including commuter benefits, tuition reimbursement, COBRA, and retiree benefits; Determining eligibility, processing enrollments, changes, and terminations, and updating records in Oracle Cloud HRIS, retiree databases, and other software platforms; Participating in biweekly payroll processing, reviewing and correcting payroll data, and ensuring accurate and timely benefit deductions; Reviewing and reconciling vendor interface files, error reports, and invoices, and coordinating with vendors to resolve claims, eligibility, and enrollment issues; Supporting onboarding and offboarding processes by reviewing dependent eligibility, conducting benefits orientations, and maintaining accurate communications with employees; Developing and reviewing communication materials such as intranet/website content, newsletters, presentations, videos, and general correspondence; Using a variety of software tools to track workload, monitor service delivery, and improve benefit administration processes; and Working on special projects or performing additional duties as assigned. The ideal candidate will be able to work closely with a team of HR analysts, remain professional and calm in a high volume, fast-paced environment, and bring to work a positive attitude and problem-solving approach.
Qualifications
Minimum:
Bachelor's degree in human resources, business administration, or other related field; and Some experience providing direct customer service, preferably in human resources or benefits administration. Substitution:
Additional qualifying experience can be substituted for the educational requirement. Additional education can be substituted for the experience requirement.
Desirable:
Preference may be given to candidates with one or more of the following:
Experience using Oracle Cloud, Oracle PRISM+, PeopleSoft, SAP, or other HRIS systems for record maintenance and report generation; Experience administering benefit programs such as medical, dental, life insurance, retirement, and COBRA; Experience working with HR laws, regulations, and web-based case management or customer service tracking systems; CEBS, PHR, or other related certifications/coursework; and Ability to read, write, and speak in Spanish.
Special Requirements
Background Check:
A pre-employment criminal records check will be conducted. It will include checks of the following: criminal record, driving record, education, professional licensure, and credit history. You will be required to sign a release authorizing the County to obtain your background information.
Additional Information
Work Hours:
Flexible and telework options typically between the hours of 8 a.m. to 5 p.m. Monday through Friday.
Your responses to the Supplemental Questionnaire are considered part of the selection process. Please do not enter "see resume" as a response to the questions.
Each section of the application must be completed. A resume may be attached; however, it will not substitute for the completed application. Incomplete applications will not be considered.
This position is eligible for County government employee benefits that include health, dental, vacation and sick leave, commuter transportation subsidies, tuition reimbursement, as well as a generous retirement plan.
For more information on Arlington County's generous benefits and retirement plan, click here.
Arlington County is committed to advancing diversity, equity, access, and inclusion across all our services, activities, and programs. Learn more about our commitment.
#LI-Hybrid