Long Home Products
Position Overview:
Come join the Long Home team, we believe in delivering excellence to our customers and investing in the growth of our employees. Established with a commitment to quality craftsmanship and superior customer service, we have become a trusted name in the home improvement industry. Specializing in premium windows, doors, roofing, siding, and bathroom remodeling, we strive to enhance the beauty, comfort, and value of every home we serve.
Our mission is to provide homeowners with high-quality products and unmatched customer experience. We achieve this through innovative solutions, dedicated team members, and a culture that fosters collaboration, integrity, and professional growth.
As a rapidly growing company, Long Home offers employees the opportunity to work in a dynamic and supportive environment. We are passionate about creating pathways for career advancement while maintaining a strong sense of purpose and community. When you join our team, you become part of a company that values your contributions and invests in your success.
Discover your potential and make a lasting impact with Long Home - where your skills, ideas, and dedication drive our shared success.
About the Role:
We are seeking a motivated and professional Contact Center Agent to join our team in Savage, MD. This is not your typical call center position - this role is all about sales and persuasion. You will use proven sales techniques and outstanding communication skills to schedule appointments for our sales representatives to meet with homeowners. Your ability to build rapport quickly, overcome objections, and create urgency will directly impact the success of our sales team and your own earning potential.
What You'll Do Make outbound calls to potential customers and answer inbound inquiries. Use
sales-driven conversations
to engage prospects, explain our services, and secure in-home consultation appointments. Apply strong objection-handling and closing skills to maximize appointment conversions. Partner with our sales reps by setting them up with quality, confirmed appointments. Maintain professionalism and positivity while representing our brand on every call. Meet and exceed daily and weekly performance goals. What We're Looking For
Sales experience is required
- retail, phone, or in-home sales preferred. Comfortable and confident speaking with customers over the phone. Professional, persuasive, and goal-oriented attitude. Reliable with strong work ethic and ability to commute to our Savage, MD office daily. Exceptional communication skills with a customer-first approach. What We Offer
$18/hour base pay
plus
uncapped bonus opportunities
for hitting and exceeding goals. Paid training with the tools and coaching you need to succeed. Growth opportunities within a rapidly expanding sales organization. A supportive team environment focused on professional development and winning together.
Skills:
As a Contact Center Agent, you will use your excellent sales, communication, and interpersonal skills to qualify leads and set appointments for our in-home sales teams while providing exceptional customer service to our customers. You will also use your ability to multitask and work in a fast-paced environment to ensure that appointments are scheduled accurately and efficiently. Proficiency in Microsoft Office and other relevant software will be necessary to document appointments and communicate with other team members. Additionally, experience in the construction industry and knowledge of scheduling software will be beneficial in this role.
#IND123
Come join the Long Home team, we believe in delivering excellence to our customers and investing in the growth of our employees. Established with a commitment to quality craftsmanship and superior customer service, we have become a trusted name in the home improvement industry. Specializing in premium windows, doors, roofing, siding, and bathroom remodeling, we strive to enhance the beauty, comfort, and value of every home we serve.
Our mission is to provide homeowners with high-quality products and unmatched customer experience. We achieve this through innovative solutions, dedicated team members, and a culture that fosters collaboration, integrity, and professional growth.
As a rapidly growing company, Long Home offers employees the opportunity to work in a dynamic and supportive environment. We are passionate about creating pathways for career advancement while maintaining a strong sense of purpose and community. When you join our team, you become part of a company that values your contributions and invests in your success.
Discover your potential and make a lasting impact with Long Home - where your skills, ideas, and dedication drive our shared success.
About the Role:
We are seeking a motivated and professional Contact Center Agent to join our team in Savage, MD. This is not your typical call center position - this role is all about sales and persuasion. You will use proven sales techniques and outstanding communication skills to schedule appointments for our sales representatives to meet with homeowners. Your ability to build rapport quickly, overcome objections, and create urgency will directly impact the success of our sales team and your own earning potential.
What You'll Do Make outbound calls to potential customers and answer inbound inquiries. Use
sales-driven conversations
to engage prospects, explain our services, and secure in-home consultation appointments. Apply strong objection-handling and closing skills to maximize appointment conversions. Partner with our sales reps by setting them up with quality, confirmed appointments. Maintain professionalism and positivity while representing our brand on every call. Meet and exceed daily and weekly performance goals. What We're Looking For
Sales experience is required
- retail, phone, or in-home sales preferred. Comfortable and confident speaking with customers over the phone. Professional, persuasive, and goal-oriented attitude. Reliable with strong work ethic and ability to commute to our Savage, MD office daily. Exceptional communication skills with a customer-first approach. What We Offer
$18/hour base pay
plus
uncapped bonus opportunities
for hitting and exceeding goals. Paid training with the tools and coaching you need to succeed. Growth opportunities within a rapidly expanding sales organization. A supportive team environment focused on professional development and winning together.
Skills:
As a Contact Center Agent, you will use your excellent sales, communication, and interpersonal skills to qualify leads and set appointments for our in-home sales teams while providing exceptional customer service to our customers. You will also use your ability to multitask and work in a fast-paced environment to ensure that appointments are scheduled accurately and efficiently. Proficiency in Microsoft Office and other relevant software will be necessary to document appointments and communicate with other team members. Additionally, experience in the construction industry and knowledge of scheduling software will be beneficial in this role.
#IND123