Tailored Management
Title:
Customer Service Representative Location:
6981 Southern Blvd. Youngstown, Ohio 44512 (100% Onsite) Compensation:
$17hr | Weekly Pay + Optional Benefits Benefits:
Paid weekly, health, dental + vision insurance available! Schedule:
8:30am - 5:00pm - 8hrs Contract Length:
4 months| conversion pending attendance, performance, and business need Temp to Hire after 90 days without a fee. Start date:
8/18/2025 Specific Skills Needed: Top 3-5 mandatory and/or minimum requirements - Good communication, basic phone skills, basic data entry, multitasking Top 3-5 desirable attributes/qualifications? Friendly personality, Organized, able to deescalate a tense situation Required levels/ Years of Experience education - discuss whether there is flexibility - On the job training, optical experience is a plus
GENERAL FUNCTION
Customer Service Rep - incoming / outgoing calls, email and text communication, follow through, data entry, frame ordering The Customer Service Representative provides high quality multi-channel (telephonic, chat, email, social media, US mail) support and problem resolution to customers each day, in a manner that meets or exceeds defined department objectives to protect and increase Luxottica Retail revenues and enhance the overall customer experience. Additionally, the Customer Service Representative initiates the escalation process for unresolved customer problems. MAJOR DUTIES & RESPONSIBILITIES
Assists customers telephonically and non-telephonically with service and support issues. Resolves problems utilizing department tools, resources, business judgment and expertise, and appropriate partnerships with field/stores resulting in increased customer satisfaction and retention. Acts as a positive role models by demonstrating continuous performance improvement, solid business skills and support of department and company objectives. Ensures productivity, revenue generation, and quality levels are met in order to meet and exceed customer and Luxottica Retail expectations. Uses courteous and professional language. Works effectively in a team environment. Creates a win-win resolution to problems. BASIC QUALIFICATIONS
High School or equivalent is preferred but not REQUIRED Ability to produce quality and professional written correspondence with customers Ability to demonstrate and perform basic math Customer service orientation Intermediate PC knowledge, working knowledge of Windows operating systems, proficient with Microsoft Office, fluent with Internet and mainstream web browsers Commitment to providing resolution to customer issues on the first contact Strong English comprehension and a good command of grammar PREFERRED QUALIFICATIONS
Previous experience in a telephonic or personal customer contact position
Customer Service Representative Location:
6981 Southern Blvd. Youngstown, Ohio 44512 (100% Onsite) Compensation:
$17hr | Weekly Pay + Optional Benefits Benefits:
Paid weekly, health, dental + vision insurance available! Schedule:
8:30am - 5:00pm - 8hrs Contract Length:
4 months| conversion pending attendance, performance, and business need Temp to Hire after 90 days without a fee. Start date:
8/18/2025 Specific Skills Needed: Top 3-5 mandatory and/or minimum requirements - Good communication, basic phone skills, basic data entry, multitasking Top 3-5 desirable attributes/qualifications? Friendly personality, Organized, able to deescalate a tense situation Required levels/ Years of Experience education - discuss whether there is flexibility - On the job training, optical experience is a plus
GENERAL FUNCTION
Customer Service Rep - incoming / outgoing calls, email and text communication, follow through, data entry, frame ordering The Customer Service Representative provides high quality multi-channel (telephonic, chat, email, social media, US mail) support and problem resolution to customers each day, in a manner that meets or exceeds defined department objectives to protect and increase Luxottica Retail revenues and enhance the overall customer experience. Additionally, the Customer Service Representative initiates the escalation process for unresolved customer problems. MAJOR DUTIES & RESPONSIBILITIES
Assists customers telephonically and non-telephonically with service and support issues. Resolves problems utilizing department tools, resources, business judgment and expertise, and appropriate partnerships with field/stores resulting in increased customer satisfaction and retention. Acts as a positive role models by demonstrating continuous performance improvement, solid business skills and support of department and company objectives. Ensures productivity, revenue generation, and quality levels are met in order to meet and exceed customer and Luxottica Retail expectations. Uses courteous and professional language. Works effectively in a team environment. Creates a win-win resolution to problems. BASIC QUALIFICATIONS
High School or equivalent is preferred but not REQUIRED Ability to produce quality and professional written correspondence with customers Ability to demonstrate and perform basic math Customer service orientation Intermediate PC knowledge, working knowledge of Windows operating systems, proficient with Microsoft Office, fluent with Internet and mainstream web browsers Commitment to providing resolution to customer issues on the first contact Strong English comprehension and a good command of grammar PREFERRED QUALIFICATIONS
Previous experience in a telephonic or personal customer contact position