Russell Tobin is hiring: Call Center Representative in Mason

This range is provided by Russell Tobin. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$16.00/hr - $17.00/hr

Direct message the job poster from Russell Tobin

Shift: 8:30a-5:30pm Mon-Fri and 9:00am5:30pm Sat

Training Locations Virtual

NOTE: Agent shifts Agents would be on shifts (830a-5p or 9a-530p). Each agent would get a rotating Saturday (every other Saturday) and receive an alternate day off during the week.

Agent Shifts cont. Shifts will be selected once training starts

GENERAL FUNCTION

The Customer Service Representative provides high quality multi-channel (telephonic, chat, email, social media, US mail) support and problem resolution to customers each day, in a manner that meets or exceeds defined department objectives to protect and increase Clients revenues and enhance the overall customer experience.

Additionally, the Customer Service Representative initiates the escalation process for unresolved customer problems.

MAJOR DUTIES AND RESPONSIBILITIES

• Assist customers telephonically and non-telephonically with service and support issues.
• Resolves problems utilizing department tools, resources, business judgment and expertise, and appropriate partnerships with field/stores resulting in increased customer satisfaction and retention.
• Acts as a positive role model by demonstrating continuous performance improvement, solid business skills and support of department and company objectives.
• Ensures productivity, revenue generation, and quality levels are met in order to meet and exceed customer and Clients Retail expectations.
• Use courteous and professional language.
• Works effectively in a team environment.
• Creates a win-win resolution to problems.

BASIC QUALIFICATIONS:

• High School or equivalent is preferred but not REQUIRED.
• Ability to produce quality and professional written correspondence with customers
• Ability to demonstrate and perform basic math
• Customer Service Orientation
• Commitment to providing resolution to customer issues on the first contact
• Strong English comprehension and a good command of grammar

PREFERRED QUALIFICATIONS

• Previous experience in a telephonic or personal customer contact position
• Clients Retail store/field experience.

This is an Equal Opportunity Employer. We invite resumes from all qualified, interested parties, regardless of race, gender, national origin, religion, sexual orientation, disability, age, or any other protected classification under national or local law.

Pride Global offers eligible employee's comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Temporary

Job function

• Job function

  Customer Service

• Industries

  Retail

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