Call Center Customer Service Agent Job at Hustle Notice Biz in Los Angeles

Call Center Customer Service Agent

As a Call Center Customer Service Agent at Vibes And Verbs, you will play a key role in assisting customers over the phone, ensuring that their inquiries are answered in a timely, professional, and efficient manner. You will be responsible for providing exceptional service, addressing customer concerns, and assisting with product inquiries to ensure customer satisfaction.

Key Responsibilities

Responsibilities:

• Handle inbound and outbound calls with customers regarding product information, inquiries, and issue resolution
• Maintain a high level of customer satisfaction by resolving complaints or concerns efficiently
• Provide accurate information regarding products, services, and promotions
• Update customer records and data in the system
• Assist in processing orders and returns
• Follow company policies and procedures to ensure quality service
• Collaborate with team members and supervisors to improve customer service strategies
• Meet or exceed performance targets, including call handling time and customer satisfaction ratings

Skills, Knowledge and Expertise

Qualifications:

• High school diploma or equivalent required; associate's or bachelor's degree preferred
• 1+ year of experience in a customer service or call center environment preferred
• Strong verbal communication and interpersonal skills
• Ability to handle challenging customer situations with patience and professionalism
• Excellent problem-solving abilities
• Basic computer skills with the ability to learn new systems quickly
• Bilingual (English/Spanish) is a plus

Benefits

Benefits:

• Competitive salary with opportunities for performance-based raises
• Professional development and growth opportunities within the company
• Health insurance options
• Paid time off and holidays
• 401(k) plan
• A positive, supportive, and inclusive work environment

We specialize in delivering innovative solutions and exceptional services to meet the diverse needs of our clients. With a strong commitment to quality and customer satisfaction, we strive to exceed expectations and drive success in every project we undertake.

Our Hiring Process:

1. Stage 1: Applied
2. Stage 2: Review
3. Stage 3: Interview
4. Stage 4: Hired

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