Call Center Customer Service Agent Job at Vibes And Verbs in Los Angeles
Vibes And Verbs, Los Angeles, CA, United States, 90079
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Description
Department: Vibes And Verbs
Location: Los Angeles, CA
Compensation: $36,000 - $46,000 / year
Job Description:
As a Call Center Customer Service Agent at Vibes And Verbs, you will play a key role in assisting customers over the phone, ensuring that their inquiries are answered in a timely, professional, and efficient manner. You will be responsible for providing exceptional service, addressing customer concerns, and assisting with product inquiries to ensure customer satisfaction.
Key Responsibilities
Responsibilities:
Handle inbound and outbound calls with customers regarding product information, inquiries, and issue resolution
Maintain a high level of customer satisfaction by resolving complaints or concerns efficiently
Provide accurate information regarding products, services, and promotions
Update customer records and data in the system
Assist in processing orders and returns
Follow company policies and procedures to ensure quality service
Collaborate with team members and supervisors to improve customer service strategies
Meet or exceed performance targets, including call handling time and customer satisfaction ratings
Qualifications:
High school diploma or equivalent required; associate's or bachelor’s degree preferred
1+ year of experience in a customer service or call center environment preferred
Strong verbal communication and interpersonal skills
Ability to handle challenging customer situations with patience and professionalism
Excellent problem-solving abilities
Basic computer skills with the ability to learn new systems quickly
Bilingual (English/Spanish) is a plus
Benefits:
Competitive salary with opportunities for performance-based raises
Professional development and growth opportunities within the company
Health insurance options
Paid time off and holidays
401(k) plan
A positive, supportive, and inclusive work environment
Seniority level
Seniority level
Entry level
Employment type
Employment type
Full-time
Job function
Job function
OtherIndustries
Advertising Services
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