KidZone Museum
Compensation: $22/hour during the paid 3-week training period; increases to $24/hour upon successful completion of trainingCustomer Service Lead - Join the Play and Creativity at KidZone Museum!
Do you thrive in a social, creative environment? KidZone is a nonprofit children's museum where families come to play, discover, and connect.
We're looking for a Customer Service Lead to ensure a top-quality visitor experience by creating a welcoming, seamless, and engaging environment for every guest.
If you're organized, adaptable, and customer-focused, this is your chance to make a real impact in a vibrant, playful environment.
How You'll Make a Difference
Ensure front desk operations run smoothly, with clear communication and efficient service Support staff and volunteers in providing a top-quality visitor experience Lead in coordinating and working group visits, birthday parties, and programs, helping to create engaging and memorable experiences Oversee retail operations, including sales, inventory, and product ordering Ensure a high level of customer service, resolving visitor concerns and answering questions Organize exhibit materials, report damaged items, and communicate repair needs Oversee all revenue sales, including memberships and front desk transactions Assist with the promotion of membership programs and special events Maintain a clean, safe, and functional museum by identifying and addressing exhibit or facility issues, ensuring a high standard for visitors Proactively solve guest concerns, ensuring every visitor feels valued and supported Facility General Upkeep & Cleanliness
Responsible for the general upkeep of the museum and restrooms During winter, support snow removal as needed, including light shoveling and calling a contractor if snow buildup exceeds 3 inches Clean and organize all exhibit materials, replenishing supplies consistently Place damaged supplies in the designated "Damaged Exhibit Items" box with labels Responsible for daily disinfecting of museum spaces, including exhibit items, toys, furniture, infant area, play structures, and other high-touch areas Use approved cleaning supplies and follow all standard sanitizing procedures consistently and accurately Complete daily cleaning checklists (subject to updates based on facility needs) to ensure high health and safety standards are met Why You'll Love This Role
Play a key role in shaping a welcoming and engaging museum experience Support a collaborative, mission-driven team Develop leadership and problem-solving skills in a dynamic environment Contribute to meaningful experiences for families and children Work in a creative, playful, and interactive setting Growth Opportunities
Leadership training in customer service and visitor engagement Hands-on experience with event coordination and nonprofit operations A mission-driven environment where your skills can grow alongside a passionate team What We're Looking For
Proven strengths in customer service and leadership Computer literacy; proficient with Google Workspace and comfortable learning new software Highly organized, adaptable, and ready to problem-solve on the fly Spanish language proficiency is a plus Basic financial and sales experience for revenue transactions and reports Experience with visitor engagement, hospitality, or customer service Prior experience in a nonprofit, museum, child development, or customer service setting is a plus Position Details
Full-Time, Tuesday-Saturday (with occasional schedule adjustments to Monday or Sunday) Compensation: $20/hour during the paid 3-week training period; increases to $23-24/hour upon successful completion of training As a small nonprofit, we value teamwork and adaptability, with every team member contributing to advancing our mission.
KidZone Museum is committed to fostering a diverse and inclusive workplace. We welcome applicants from all backgrounds and do not discriminate based on race, gender, age, or disability.
Do you thrive in a social, creative environment? KidZone is a nonprofit children's museum where families come to play, discover, and connect.
We're looking for a Customer Service Lead to ensure a top-quality visitor experience by creating a welcoming, seamless, and engaging environment for every guest.
If you're organized, adaptable, and customer-focused, this is your chance to make a real impact in a vibrant, playful environment.
How You'll Make a Difference
Ensure front desk operations run smoothly, with clear communication and efficient service Support staff and volunteers in providing a top-quality visitor experience Lead in coordinating and working group visits, birthday parties, and programs, helping to create engaging and memorable experiences Oversee retail operations, including sales, inventory, and product ordering Ensure a high level of customer service, resolving visitor concerns and answering questions Organize exhibit materials, report damaged items, and communicate repair needs Oversee all revenue sales, including memberships and front desk transactions Assist with the promotion of membership programs and special events Maintain a clean, safe, and functional museum by identifying and addressing exhibit or facility issues, ensuring a high standard for visitors Proactively solve guest concerns, ensuring every visitor feels valued and supported Facility General Upkeep & Cleanliness
Responsible for the general upkeep of the museum and restrooms During winter, support snow removal as needed, including light shoveling and calling a contractor if snow buildup exceeds 3 inches Clean and organize all exhibit materials, replenishing supplies consistently Place damaged supplies in the designated "Damaged Exhibit Items" box with labels Responsible for daily disinfecting of museum spaces, including exhibit items, toys, furniture, infant area, play structures, and other high-touch areas Use approved cleaning supplies and follow all standard sanitizing procedures consistently and accurately Complete daily cleaning checklists (subject to updates based on facility needs) to ensure high health and safety standards are met Why You'll Love This Role
Play a key role in shaping a welcoming and engaging museum experience Support a collaborative, mission-driven team Develop leadership and problem-solving skills in a dynamic environment Contribute to meaningful experiences for families and children Work in a creative, playful, and interactive setting Growth Opportunities
Leadership training in customer service and visitor engagement Hands-on experience with event coordination and nonprofit operations A mission-driven environment where your skills can grow alongside a passionate team What We're Looking For
Proven strengths in customer service and leadership Computer literacy; proficient with Google Workspace and comfortable learning new software Highly organized, adaptable, and ready to problem-solve on the fly Spanish language proficiency is a plus Basic financial and sales experience for revenue transactions and reports Experience with visitor engagement, hospitality, or customer service Prior experience in a nonprofit, museum, child development, or customer service setting is a plus Position Details
Full-Time, Tuesday-Saturday (with occasional schedule adjustments to Monday or Sunday) Compensation: $20/hour during the paid 3-week training period; increases to $23-24/hour upon successful completion of training As a small nonprofit, we value teamwork and adaptability, with every team member contributing to advancing our mission.
KidZone Museum is committed to fostering a diverse and inclusive workplace. We welcome applicants from all backgrounds and do not discriminate based on race, gender, age, or disability.