Tennessee Staffing
Technology / ILS Assistant Manager
Tennessee Staffing, Chattanooga, Tennessee, United States, 37450
Library Assistant Manager
Work Hours: Library Hours: Monday - Saturday 9:00 A.M. - 6:00 P.M. (EST) Hours may vary due to work assignments, or projects. Work Location: Chattanooga Public Library FLSA Status: This is an Exempt position. Salary: GS.09 $51,487 - $62,201 Department: Public Library CLASSIFICATION SUMMARY: Incumbents in this classification perform specialized roles supporting branch and system-wide operations, technology systems, and interlibrary services. Responsibilities include coordinating branch-level functions such as desk scheduling, physical collection management, programming, and volunteer oversight. Additionally, incumbents provide administrative support for integrated library systems, remote services, system-wide operations, and technology infrastructure. This position emphasizes a lead, specialist, or coordinator role rather than direct managerial duties. SERIES LEVEL: This is a mid-level classification within the librarys operational framework, designed to bridge direct service roles and higher-level management positions. ESSENTIAL FUNCTIONS: (The following duties ARE NOT intended to serve as a comprehensive list of all duties performed by all employees in this classification, only a representative summary of the primary duties and responsibilities. Incumbent(s) may not be required to perform all duties listed and may be required to perform additional, position-specific duties.) Delivers consistently excellent customer service while supporting the Library mission to be the community's catalyst for lifelong learning through inspiring communication, integrity, and passion. Displays professional acumen by being knowledgeable about Library industry practices, services; and patron-facing consumer and prosumer hardware, software, and other technology. Internalizes the mission by taking the initiative to self-educate in professional development and skills. Advances the mission using common sense and critical thinking to achieve goals while amplifying team coherence. Proposes improvements to Chattanooga Public Library operations and services. Prepares and maintains accurate records, reports, presentations and statistics for assigned areas of responsibility. Participates in meetings, committees, and task forces to represent the department or branchs interests and share information. Ensures compliance with applicable policies, procedures, and regulations. Supports staff and public training efforts as needed. Must meet regular attendance requirements. Must be able to maintain good interpersonal relationships with staff, co-workers, managers, and citizens. Must accomplish the essential functions of the job, with or without reasonable accommodations, in a timely manner. Performs other duties as assigned. DEPARTMENT SPECIFIC DUTIES (if any): When working as Technology/ILS Assistant Manager: Performs administrative functions for integrated library systems (ILS), including Polaris, and discovery layers such as Aspen. Manages remote services and systems, including holds pickup lockers and other related technologies. Provides technical support and oversight for remote service systems, ensuring proper functionality and user accessibility. Collaborates with internal and external stakeholders to implement and maintain technology-driven library services. Assists with the creation of reports and presentations about library usage and services. When working as Branch and Department Assistant Managers: Will perform all duties of the Library Services Specialist in an exemplary manner. Coordinates desk schedules and ensures adequate staffing for public service areas. Acts as the person in charge during assigned shifts, resolving day-to-day operational issues. Oversees physical collection management, including inventory, shelving standards, and material organization. Coordinates and delivers ongoing training for staff on branch procedures and workflows. Manages branch volunteer activities, including recruitment, training, and scheduling. Coordinates branch programming, including planning, preparation, and execution. Tracks and maintains branch supplies to support operations and programming needs. May be assigned to a department that primarily serves children, youth, and families. When working as Operations Assistant Manager: Coordinates interlibrary loan services, ensuring efficient processing and delivery. Oversees the service aspects of remote holds pickup lockers, including maintenance and user support. Manages remote patron accounts and associated services, ensuring accurate and timely resolution of issues. Manages and assists with analyzing and improving operational workflows related to library services such as, but not limited
Work Hours: Library Hours: Monday - Saturday 9:00 A.M. - 6:00 P.M. (EST) Hours may vary due to work assignments, or projects. Work Location: Chattanooga Public Library FLSA Status: This is an Exempt position. Salary: GS.09 $51,487 - $62,201 Department: Public Library CLASSIFICATION SUMMARY: Incumbents in this classification perform specialized roles supporting branch and system-wide operations, technology systems, and interlibrary services. Responsibilities include coordinating branch-level functions such as desk scheduling, physical collection management, programming, and volunteer oversight. Additionally, incumbents provide administrative support for integrated library systems, remote services, system-wide operations, and technology infrastructure. This position emphasizes a lead, specialist, or coordinator role rather than direct managerial duties. SERIES LEVEL: This is a mid-level classification within the librarys operational framework, designed to bridge direct service roles and higher-level management positions. ESSENTIAL FUNCTIONS: (The following duties ARE NOT intended to serve as a comprehensive list of all duties performed by all employees in this classification, only a representative summary of the primary duties and responsibilities. Incumbent(s) may not be required to perform all duties listed and may be required to perform additional, position-specific duties.) Delivers consistently excellent customer service while supporting the Library mission to be the community's catalyst for lifelong learning through inspiring communication, integrity, and passion. Displays professional acumen by being knowledgeable about Library industry practices, services; and patron-facing consumer and prosumer hardware, software, and other technology. Internalizes the mission by taking the initiative to self-educate in professional development and skills. Advances the mission using common sense and critical thinking to achieve goals while amplifying team coherence. Proposes improvements to Chattanooga Public Library operations and services. Prepares and maintains accurate records, reports, presentations and statistics for assigned areas of responsibility. Participates in meetings, committees, and task forces to represent the department or branchs interests and share information. Ensures compliance with applicable policies, procedures, and regulations. Supports staff and public training efforts as needed. Must meet regular attendance requirements. Must be able to maintain good interpersonal relationships with staff, co-workers, managers, and citizens. Must accomplish the essential functions of the job, with or without reasonable accommodations, in a timely manner. Performs other duties as assigned. DEPARTMENT SPECIFIC DUTIES (if any): When working as Technology/ILS Assistant Manager: Performs administrative functions for integrated library systems (ILS), including Polaris, and discovery layers such as Aspen. Manages remote services and systems, including holds pickup lockers and other related technologies. Provides technical support and oversight for remote service systems, ensuring proper functionality and user accessibility. Collaborates with internal and external stakeholders to implement and maintain technology-driven library services. Assists with the creation of reports and presentations about library usage and services. When working as Branch and Department Assistant Managers: Will perform all duties of the Library Services Specialist in an exemplary manner. Coordinates desk schedules and ensures adequate staffing for public service areas. Acts as the person in charge during assigned shifts, resolving day-to-day operational issues. Oversees physical collection management, including inventory, shelving standards, and material organization. Coordinates and delivers ongoing training for staff on branch procedures and workflows. Manages branch volunteer activities, including recruitment, training, and scheduling. Coordinates branch programming, including planning, preparation, and execution. Tracks and maintains branch supplies to support operations and programming needs. May be assigned to a department that primarily serves children, youth, and families. When working as Operations Assistant Manager: Coordinates interlibrary loan services, ensuring efficient processing and delivery. Oversees the service aspects of remote holds pickup lockers, including maintenance and user support. Manages remote patron accounts and associated services, ensuring accurate and timely resolution of issues. Manages and assists with analyzing and improving operational workflows related to library services such as, but not limited