Data Analyst Job at KTek Resourcing in Cincinnati

Job Title: Infrastructure Support Engineer

Job Location: Atlanta, GA, Cincinnati, OH (Hybrid)

Job Duration: Full Time

The Digital Workplace Data Analyst will serve as a critical bridge between technology teams, business stakeholders, and end-users, ensuring effective delivery of communications, reporting, and process improvements. Key responsibilities include:

Data Analysis & Reporting

• Design, develop, and maintain dashboards, reports, and data visualizations to provide actionable insights to leadership and customers.
• Write and optimize SQL queries to extract, transform, and analyze data from multiple sources.
• Automate recurring reporting processes using Python scripts and integrations with enterprise systems.
• Monitor data quality and ensure accuracy, completeness, and consistency across platforms.

Communications & Audience Management

• Collaborate with internal stakeholders to define audience segmentation and requirements for targeted communications.
• Develop, test, and deliver automated messaging campaigns across Microsoft Teams, email, and other digital workplace tools.
• Build and customize dynamic content leveraging HTML, JSON adaptive cards, and REST APIs for personalized end-user experiences.
• Track engagement metrics and provide insights on communication effectiveness.

Process Improvement & Automation

• Identify opportunities to streamline workflows and automate repetitive communication or reporting tasks.
• Integrate tools and systems via REST APIs to ensure smooth and consistent delivery of content and data.
• Support the continuous improvement of digital workplace processes to enhance efficiency and user experience.

Stakeholder & Feedback Management

• Partner with cross-functional teams, including IT, operations, and business leaders, to align communications with organizational goals.
• Gather and analyze feedback from stakeholders and end-users to refine communications strategy and reporting outputs.
• Ensure the timely resolution of issues impacting communication delivery or data accuracy.

Innovation & Best Practices

• Stay up to date with emerging digital workplace tools, analytics practices, and automation technologies.
• Drive adoption of new solutions (e.g., Microsoft Teams adaptive cards, intelligent automation) to enhance collaboration and engagement.
• Share best practices for data-driven communication and reporting across the organization.

Thanks and Have a Great Day!!