Receptionist: Hilliard Job at Kinetico Incorporated in Newbury

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Kinetico is looking for a Receptionist to join our residential sales team at our new Hilliard retail location.

The Receptionist acts as the initial point of contact at our Corporate Dealer store, responsible for creating a positive and professional first impression of the customer experience. This role includes managing incoming calls, assisting walk-in clients, processing transactions, and ensuring timely and accurate updates to the CRM database.

Responsibilities

• Delivers exceptional customer service to walk-in customers, addressing their needs, answering questions, and ensuring a positive customer experience.
• Manages incoming calls efficiently, delivering accurate information, addressing customer concerns, and routing calls to the appropriate departments.
• Processes transactions for in-store purchases, ensuring cash and card payments are handled accurately.
• Maintains and updates customer records in the CRM database, verifying customer details, and accurately entering warranty information to ensure data integrity.
• Actively promotes store products, services, and promotions while engaging customers with a focus on delivering high-quality customer service, both in-store and over the phone.

This list of responsibilities is not exhaustive. Other duties may be required to be undertaken which fall within the scope and general level of responsibility attached to the role.

Education & Qualifications

• High school diploma required; associate’s in business preferred.
• 1-2 years related work experience in a customer-facing environment.
• Proficiency in Spanish or other languages preferred.
• Excellent interpersonal skills effectively communicating with customers.
• Customer service experience.
• Strong attention to detail.
• Ability to use CRM systems, point of sale software and basic computer applications.
• Good problem solving skills and ability to handle customers with patience and a solution-oriented approach.

Competencies

• Customer service satisfaction
• Accuracy of work and processes

Compensation

• Hourly, Non-Exempt

Travel

• None

Location

• Hilliard, OH

Why Join Kinetico

• Medical, Dental, Vision and Prescription Drug Insurance Coverage
• Employer Provided Life Insurance, Short-Term and Long-Term Disability Benefits
• 401(k) Contribution Matching Program
• Employer Funded Defined Contribution Plan
• Paid Vacation, Holidays and Community Service Volunteer Time-off Benefit
• Wellness Program
• Educational Assistance Reimbursement Program

Our Commitment And Difference

Founded in 1970, Kinetico was started by two engineers who pioneered the development of non-electric, fully automatic water treatment systems. EEO employer and does not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status or disability, into employment opportunities (in compliance with the Americans with Disabilities Act). E-Verify: We verify the identity and employment authorization of individuals hired for employment in the United States.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Administrative
• Industries: Manufacturing