Utah Transit Authority is hiring: Business Analyst in Salt Lake City

Overview

Elicits, analyzes, specifies, and validates business needs of stakeholders. Interviews stakeholders, gathers and compiles user requirements. Develops business architecture to align technology strategy with business strategy. Applies proven communication, analytical, and problem-solving skills to help the organization make good technology decisions. Proactively works with other Business Analysts, Sr Business Analysts, IT Project Managers, developers, and stakeholders to identify and adopt new technologies to optimize business processes. Ensures the Information Technology Division understands business requirements. Researches software and hardware; analyzes data to determine issues and makes recommendations for improvement. Facilitates user acceptance testing and technical training plan development. Supports other critical responsibilities within Operations Analysis and Solutions.

Minimum Qualifications

• EDUCATION/TRAINING
• Bachelor's degree from an accredited college or university in Business Administration, Computer Science, Finance, Information Systems, or related field

• EXPERIENCE
• Two years progressive/relevant experience in one or more of the following:
• Supporting multiple projects in an Agile cross-functional environment leveraging Scrum, business analysis, and project management techniques
• Eliciting business and technical requirements and user acceptance testing on applications and solutions
• Assisting efforts in designing and executing business analysis activities within the project lifecycle to meet client business needs
• Assisting the formulation of cross-functional teams to support technology initiatives with varying levels of complexity
• Assists, designs, and implements short- and long-term solutions to meet business needs with existing toolsets
• Guides design, development, and implementation of software and hardware solutions, systems, or products
• Leveraging technology to improve efficiency of a business function
• Establishing and improving business processes; related modeling/mapping
• Technical support of software, hardware, and database management
• Operational management of a department
• Working with cross-functional teams to complete development products
• Technical training, coaching, and work instructions creation
• Data analytics and KPI development
• Developing and implementing strategic and business plans
• Experience with mission-critical systems (such as ERPs and CRMs)

Knowledge

• Working knowledge of Azure DevOps
• Intermediate knowledge of UTA or similar technologies, business processes and functions
• Familiar with technology and process development
• Working technical knowledge of desktops, systems, networks, application development, and methodologies
• Working knowledge of core software applications, including MS Office 365, mobile applications, and other office productivity tools
• Basic understanding of reporting tools (SQL, SSRS, Power BI)

Skills

• Conflict resolution and problem-solving
• Interpersonal relationships
• Ability to manage projects without supervision
• Organization, time management, and self-management
• Project management skills and experience with related software
• Excellent written and oral communication, listening, presentation, and facilitation skills
• Customer service orientation and documentation of processes
• Ability to model visually and document processes

Abilities

• Self-directed work style
• Ability to communicate ideas in both technical and user-friendly language
• Strong communication across all organizational levels
• Logical and analytical thinking with attention to detail
• Ability to prioritize and execute tasks under pressure
• Document process and specification requirements
• Learn new software tools and techniques as needed

Occasional evening and weekend work to meet deadlines. This job requires regular and predictable attendance.

Equivalency: An equivalent combination of education and experience may be considered.

Pay and Application

Pay Rate: $71,800.00 Annually. If interested, please apply before September 8, 2025 at 5:59 PM MST.

Benefits (Total Rewards)

• Health, dental, vision, life/AD&D, disability insurance; flexible spending accounts; choice of health plans; HSA with company match; coverage for domestic partners.
• Onsite health and wellness clinics at no cost to employees and dependents.
• Paid time off: 22 accrued days (vacation and sick), 10 holidays, 2 floating holidays.
• Retirement options: Pension Plan and 457 Contribution Plan with company matching.
• Tuition reimbursement for higher education with pre-approval.
• Training, development, and career advancement opportunities.
• Paid parental leave after 12 months of employment.
• Transit passes for employees and dependents.
• Employee assistance program and wellness programs.
• On-site fitness facilities and discounted gym memberships.
• Discounted cell phone plans.
• Pet insurance options.

For more information on the total rewards benefits package, please visit the benefits page.

Utah Transit Authority is an equal employment opportunity employer. Reasonable accommodations are available for applicants during the hiring process. UTA is a drug-free workplace and subject to federal drug and alcohol testing regulations.