Call Center Representative Job at Dallam Hartley Counties Hospital District in D

Overview

Job Description: Maintains all department functions including billing, scheduling, maintaining medical records, establish procedures and all clerical support at our Outpatient Clinics. OSHA Bloodborne Pathogens Class III.

Essential Duties and Responsibilities

• Document all patient contact.
• Call Junior Administrative Assistant by 7:00 a.m. if unable to report to work.
• Maintain records of clinic charges, revenue and expenses, reporting them daily to the billing area of the clinic.
• Process check requests to pay all bills in a timely fashion, including payroll.
• Maintain communication with medical staff and clinic director.
• Greet and register patients as they enter the clinic.
• Answer telephones, make appointments, and route other calls, documenting all messages.
• Assemble an accurate and complete medical chart for new patients and update charts of established patients; ensure all necessary information is included in the chart.
• Gain copies of insurance cards, drivers’ licenses, etc.
• Get signatures of consent for treatment, insurance, HIPAA.
• Pull and re-file medical charts as needed; copy and mail any records requested.
• Maintain area and equipment; make copies of forms as needed.
• Miscellaneous office duties, including filing and copying.
• Collect in-office and credit card payments; provide receipts.
• Enter patient information and financial transactions in billing and reports.
• Balance daily transactions and prepare superbills and money for the billing department.
• Keep the lobby and reception area neat and orderly.
• Any other duties as needed.

Other Significant Requirements

• Maintains confidentiality while working with confidential matters on a daily basis.
• Presents strong public relations skills.
• Maintain a courteous, mature, and friendly disposition at all times.
• Keeps abreast of changes in policies and laws regarding billing.
• Follows safety guidelines and policies for DHCHD.
• Any other assignments as assigned by clinic director