Senior IT Lab Support Specialist Job at hackajob in West Point

Overview

Join to apply for the Senior IT Lab Support Specialist role at hackajob.

This range is provided by hackajob. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$60,300.00/yr - $133,500.00/yr

hackajob is collaborating with CGI US to connect them with exceptional tech professionals for this role.

Position Description

CGI is seeking a seasoned IT Lab Support Specialist to join our growing team supporting life science clients through end-to-end solution offerings and professional services. This individual must be able to work in a cross-functional environment and interact with representatives from CGI, and our end-clients. This lab engineer will work at various CGI/ clients consulting and executing various life science business and IT initiatives from infrastructure support, lab system support, shop floor, instrument integration and system processes expertise.

Location: Near West Point, PA

Your Future Duties And Responsibilities

• Senior-level analyst supervising lab IT support teams and managing escalations for high-priority lab incidents. Ensure alignment with compliance requirements, drive continuous improvement in break/fix response workflows, and mentor junior analysts. Interact with lab managers and QA on system uptime and issue trends.
• Incident Handling with respect to laboratory computers at the Facility ("Devices"). Use existing site processes and standards for request notification, service level thresholds, and metrics reporting.
• Coordinate with relevant support teams and/or vendors to resolve issues.
• When issues require coordination with other support teams, monitor the issue to closure.
• Assist end users and vendors in troubleshooting software related to scientific applications.
• Project Support - Supporting IT project activities in collaboration with the local IT managed service team, as time allows.
• Commissioning - Installation of new Devices and required software.
• Communicate non-standard instrument requirements within IT (special operating system, networking, add-on hardware, storage, etc.).
• Coordinate provision of/build standard Device with standard lab image or remediate vendor Devices (in compliance with client standards, or identify exceptions).
• Support purchases by client and install add-on hardware such as RAM, NICs, network hubs, bar-code printers/scanners.
• Support network & instrument connectivity, including computer node name, Active Directory policy group membership for instruments, resource account, share access, and mounting of department shares.
• Coordinate and shadow vendor application software installs and configuration with vendor as required.
• Enable instrument connectivity to the applications, and work through ServiceNow to submit software packaging requests for third-party applications.
• Provide connectivity to/for printers, internal services or servers.

Required Qualifications To Be Successful In This Role

• 7-9 years of experience in a similar role
• Computer, Software & Lab Deployment Tasks
• Networking & Infrastructure Experience
• Build client supplied computers to Lab Standards
• Remediation of Vendor supplied computers to client Security standards
• Application of client Overlay
• Assist vendors with application installation and/or configuration
• Act as an IT Technical Resource for GxP systems undergoing SDLC validations
• Lock down of computer OS to meet clients Data Integrity requirements
• Verify systems comply with clients IT Security Standards for the lab environment
• Conceptualizing creative solutions and documenting them for senior management; ability to liaise with stakeholders at all levels
• Strong knowledge of business needs with ability to establish and maintain customer trust
• Ability to manage internal and external projects from inception to implementation
• Excellent verbal and written communication; ability to set and manage customer expectations
• Strong customer focus and ability to manage client expectations
• Excellent communication and interpersonal skills
• Strong organizational skills
• Bachelor’s degree in fields related to labs and quality control systems

Other Information

CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigations may include a credit check where required. CGI will consider qualified applicants with arrests and conviction records as required by law. CGI provides reasonable accommodations to qualified individuals with disabilities. For accommodation requests, email US_Employment_Compliance@cgi.com with a Position ID.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Information Technology

Industries

Software Development