Technical IT Support Specialist (Job 1146) Job at DLH in Baltimore

Overview

Technical IT Support Specialist (Job 1146) at DLH. DLH delivers improved health and national security readiness solutions for federal programs through science research and development, systems engineering and integration, and digital transformation.

Our experts in public health, performance evaluation, and health operations solve complex problems faced by civilian and military customers by leveraging tools such as digital transformation, artificial intelligence, data analytics, cloud enablement, modeling, and simulation.

Responsibilities

• Provide tier 2 and tier 3 hardware and software support for both Windows and Apple-based personal computers in an enterprise and research environment.
• Provide specialized scientific hardware support to researchers, including installation and troubleshooting of scientific cameras and microscopes.
• Work in a team or independently to support staff.
• Back up computers using disk-to-disk backup equipment and disk-to-network backup.
• Install, configure, and troubleshoot current and two generations newer Apple Mac operating systems.
• Install, configure, and troubleshoot current and two generations newer Microsoft Windows operating systems.
• Install and configure scientific peripherals and software in a research environment.
• Install and configure laptops and desktops using baseline image configuration tools and the current software set, plus any required specialized software.
• Install and configure virtual machine software (including VMware, Parallels for Mac, and VirtualBox).
• Use ServiceNow ticketing software.
• Perform backups using Windows Backup for Windows servers as needed.
• Evaluate and recommend software solutions as needed, including current over-the-counter solutions (COTS).
• Evaluate, test, and recommend hardware solutions.
• Educate staff in general computer usage and supported applications.

Qualifications

• Bachelor’s degree and 10 years of IT experience; 3 years of which must be in a clinical and scientific environment.
• Experience with ServiceNow ticketing software.
• Ability to adapt to evolving technologies.
• Experience creating and maintaining desktop system images.
• Must be able to obtain a Public Trust clearance

Compensation and Benefits

Basic Compensation: $68,000 - $72,000 yearly salary. The salary range reflects what we reasonably expect to pay at posting. Final offer may vary based on skills, experience, geographic location, market conditions, and internal equity. Additional compensation may include performance incentives and program-specific awards. We do not use salary history to determine compensation, in line with applicable law.

DLH Corp offers an excellent benefits package including PTO, medical, dental, vision, supplemental life with AD&D, short and long-term disability, flexible spending accounts, parental leave, legal services, and more. We offer a 401(k) Retirement Plan with matching, and training for career development through our e-learning suite and certification preparation.

EEO

DLH Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment. DLH will provide reasonable accommodation to individuals with disabilities and disabled Veterans who need assistance to apply.

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the voluntary self-identification survey. Completion is optional. Any information provided will be kept confidential and not used in hiring decisions.