LifeStance Health is hiring: Supervisor, IT Support in Pikesville

Overview

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We are seeking a proactive and technically skilled Supervisor, IT Support to manage IT operations and support across multiple sites within a designated region. This role combines hands-on technical expertise with leadership responsibilities, ensuring the stability, security, and performance of local IT infrastructure and services. The Regional IT Lead will act as the primary IT point of contact for the region, coordinating with corporate IT and overseeing local support teams or vendors.

Compensation: $82,000 - 100,000 annually, plus annual bonus potential

LifeStance provides the compensation range and benefits that it in good faith believes it might pay and/or offer for this position. LifeStance reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant’s sex or other status protected by local, state, or federal law.

Duties / Responsibilities

• Regional IT Operations
  • Manage and support daily IT operations across multiple sites within the assigned region
  • Monitor network performance, hardware/software systems, and user support activities to ensure optimal uptime and service delivery
  • Coordinate implementation of IT projects, upgrades, and rollouts at the regional level
• Team Leadership & Support
  • Supervise local IT support staff, technicians, or contractors; provide guidance and escalate issues as needed
  • Serve as the regional escalation point for complex IT issues
  • Support onboarding/offboarding, access control, and equipment provisioning in collaboration with HR and national IT
• Infrastructure & Asset Management
  • Ensure proper maintenance of regional IT assets, including workstations, servers, networking equipment, and mobile devices
  • Maintain asset inventory, licensing records, and site-level documentation
• Security & Compliance
  • Enforce corporate IT security policies and procedures at all regional locations
  • Assist in regional compliance audits and risk assessments related to IT systems
• Communication & Coordination
  • Collaborate with corporate IT teams to align regional efforts with national strategies and initiatives
  • Coordinate with regional leadership to support business operations and technology needs
  • Provide regular updates, reporting, and performance metrics to IT leadership

Education and Experience

• Bachelor’s degree in Information Technology, Computer Science, or proven experience in a similar role
• 4+ years of hands-on IT support or infrastructure experience, with at least 1–2 years in a leadership or regional support role
• Strong knowledge of networking, Windows and/or macOS environments, Microsoft 365, Active Directory, and endpoint management
• Proven experience managing or supporting multi-site environments and teams
• Strength in people management including coaching
• Ability to work across teams and achieve results
• Analytical skills with data and reporting to understand trends and diagnose potential root causes and corrective actions
• Excellent communication, problem-solving, organizational, and interpersonal skills
• Excellent project management skills
• Familiarity with Office 365 administration, Entra, Exchange and Intune
• Experience with Cisco Meraki network hardware and management
• Proficiency with Microsoft Office with a focus on Excel
• Ability and willingness to travel within the region (estimated 20–40%) to support projects or initiatives onsite at LifeStance practices

Preferred Skills

• IT certifications (e.g., CompTIA Network+, A+, Microsoft, Cisco)
• Experience with ITIL practices, ticketing systems (ServiceNow, Zendesk), and cloud platforms (Azure, AWS)
• Familiarity with cybersecurity tools and endpoint protection
• Previous experience working in distributed environments (e.g., retail, logistics, manufacturing, healthcare)

Physical Requirements

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is regularly required to sit, stand, bend, talk and hear. The employee is frequently required to walk. The employee must be able to lift and/or move objects up to 75 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.

Equal Opportunity

LifeStance is an equal opportunity employer. We celebrate diversity and are fully committed to creating an inclusive work environment for all our employees. Learn more about Diversity, Equity and Inclusion at LifeStance.

Benefits

• As a full-time employee of LifeStance Health, the following benefits are offered: medical, dental, vision, AD&D, short and long-term disability, and life insurance.
• Additional benefits include a 401k retirement savings with employer match, paid parental leave, paid time off, holiday pay and an Employee Assistance Program.