Staffing Resource Group, Inc is hiring: Junior IT Support Technician in Kansas C

Posted: 09/05/2025 Employment Type: Contract Division: Life Sciences Job Number: JN-092025-20697 State: Missouri

Overview

Jr. IT Support Technician

SRG4 offers flexible staffing solutions with a national presence. We provide contract, contract-to-hire, direct hire and executive search services. SRG utilizes an innovative approach to identify and qualify talent that is unique to the Staffing industry, featuring a cutting-edge platform that allows us to rapidly and precisely match professionals to client requirements. We have a proprietary database of over one million candidates and maintain continuous contact with our qualified talent.

Client Overview

Our client is a leading provider of advanced technologies and outsourced services for the pharmaceutical, biotechnology and consumer health industry. They develop, manufacture and package pharmaceutical and other products for customers in nearly 100 countries. Among its core offerings, it develops and manufactures oral and sterile pharmaceuticals in nearly all major dosage forms, and offers proprietary technologies used in many well-known prescriptions and over-the-counter products.

Position Summary

One will be responsible for ensuring that client related technical issues are resolved in a quick and proper manner. This position will require significant interaction with internal clients, IT associates, and third-party service providers. Position requires a strong bias towards service, quality, and customer satisfaction.

Key Competencies

• Must have excellent understanding of personal computers, peripherals & associated accessories. Solid understanding of personal computing applications (MS-Office 365, Teams, Visio, Outlook, etc.).
• Working knowledge of networks and server infrastructure.
• Good working knowledge of business applications.
• Responds directly to clients regarding routine requests in a timely manner.
• Assists colleagues in providing counsel to others on complex issues; aids in the development of strategies for achieving client goals.
• Good analytical and problem-solving skills, with strong attention to detail.
• Strong interpersonal skills with excellent written and verbal communication abilities.
• Self-motivated with the ability to function independently in a deadline driven work environment.
• Good understanding of computer systems validation is desired.

Key Responsibilities

• Understands basic user technology issues and provides solutions based upon basic proven methods.
• Researches, evaluates, and provides technical solutions to address defined business requirements. Identifies alternatives and presents recommendations that meet user needs and comply with established standards.
• Interacts with clients to process basic service requests or resolve basic technical problems.
• Replaces and rebuilds hardware components as needed.
• Installs/removes/configures basic software applications.
• User account administration
• Procurement in accordance with corporate guidelines
• Compliance with purchasing licensing guidelines
• Coordinate local support vendor relationships
• Ensures compliance with system patching & AV requirements
• General site application support & troubleshooting
• General network, telecom & server support
• Ensures call tickets are updated and closed in a timely manner. Escalates calls to Manager, Field Service and/or other teams as required.
• Understands and complies with relevant Standard Operating Procedures.
• Effectively communicates clear, concise, and accurate status as required.
• Provide updates of specific site requirements.
• Other duties as may be assigned or required.

Requirements

• Associates degree in Computer Science or related discipline. Equivalent work experience or certifications will be considered.
• Minimum of 1-year relevant direct technical support experience preferred.
• Typical hours of work, Mon-Fri, first shift, 8am-5pm. With potential for longer hours depending on need.
• Work experience within a pharmaceutical manufacturing and/or laboratory environment is preferred but not required.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Ability to work effectively under pressure to meet deadlines. Individual may be required to sit, stand, walk regularly and occasionally lift 0-50 pounds. Be accessible to general office, laboratory & manufacturing areas and use required office equipment. Specific vision requirements include reading of written documents and frequent use of computer monitors.
• Must be able to work non-standard hours (weekends, evenings, nights) as needed
• Service oriented attitude (flexible, personable, approachable)
• Travel 0-10%

EEO/ADA

EOE/ADA
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